Troubleshooting - Petsafe HIG11-13655 Manual De Adiestramiento Y Funcionamiento

Receiver Collar is not
beeping or correcting.
The Receiver Collar is
beeping, but the pet is
not responding to the
Static Correction.
The Receiver Collar has
to be held on top of
the Boundary Wire to
activate.
The Receiver Collar
activates inside the
house.
The Receiver LED
Indicator Light is
flashing every 4 to 5
seconds and I have just
installed a new battery.
I have an inconsistent
signal.
The Power and Loop
Indicator Lights are off.
26

Troubleshooting

• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform
the "System Test" page 28.
• Test the Receiver Collar with the Test Light walking toward the
Boundary Wire.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet's fur where the Contact Points touch the neck and/or
switch to the longer Contact Points.
• Increase Static Correction level.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the Customer Care
Center.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the
distance from the Boundary Wire that the Receiver Collar activates.
• If using a Double Loop, make sure Boundary Wires are separated at
least 5 feet.
• If the Receiver Collar still has to be held on top of the Boundary Wire,
perform the "System Test" page 28.
• Turn the Boundary Width Control knob counterclockwise to decrease
the distance from the Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running too close to the house.
The signal can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence
Transmitter.
• To reset the low battery indicator, remove the battery from the
Receiver Collar. Discharge all power by holding the correction level
button down until the LED is no longer illuminated. Reinstall battery.
• Make sure Fence Transmitter is at least 3 feet from large metal objects
or appliances.
• Make sure all Boundary Wire turns are gradual with a minimum 3 foot
radius.
• Make sure the Boundary Wire is not running parallel to and within 10
feet of electrical wires, neighboring containment systems, telephone
wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, move the Boundary Wire farther away from the neighboring
containment system.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Check that the Power Adapter is plugged in properly.
• If the system is plugged into a GFCI or RCD outlet, check to see if the
circuit has been tripped. Reset the GFCI or RCD circuit if required.
• Verify that the outlet is working properly by plugging in a known
working item such as a radio.
• Try plugging into another 120-volt outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power
Adapter needs to be replaced. Contact the Customer Care Center.
• If a Surge Protector is installed, unplug the Surge Protector and plug
the power adapter directly into the outlet. If the Transmitter operates
without the Surge Protector, contact the Customer Care Center for a
replacement Surge Protector.
1-800-732-2677