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11
TROUBLESHOOTING
PROBLEM
Product won't
move.
Product sudden-
ly stops during
driving.
The blade does
not operate after
pulling the PTO
switch.
The blade stops
when mowing
grass.
POSSIBLE CAUSE
There is no battery installed in the
battery compartment or the battery is
not an official Greenworks battery.
Battery power is low.
Steering control levers are in the
parking position.
No one is sitting on the seat or the
operator presence switch is not func-
tioning properly.
When powered on, the left and right
parking switches are not in their initial
positions.
The battery compartment is in dor-
mant state.
Battery is not charged.
Driving on rough and uneven road
conditions cause the operator pres-
ence switch to disconnect.
Accelerator pedal failure.
Vehicle controller failure.
There is no battery installed in the
battery compartment or the battery is
not an official Greenworks battery.
The battery power is lower than 5%.
The operator presence switch is not
functioning properly.
The blade switch (PTO) is not in the
correct position before powering on.
Blade motor blockage or other func-
tional protection.
Drive controller malfunction
Blade controller malfunction
Blade motor overload.
English
CORRECTIVE ACTION
Use only official Greenworks battery (or batteries). At
least one is required for operation.
Check the battery power, if the battery power is low,
charge the battery.
Make sure that both the left and right steering control
levers are not in the parking position.
Make sure the driver is sitting on the seat.
Place steering control levers in the initial position and
restart the product. If it still can't start, please contact
official Greenworks after-sales service center.
Turn the start key to the OFF position and wait for more
than 5 seconds before restarting the product.
Use only official Greenworks battery (batteries). At least
one fully-charged battery is required for operation.
Place the steering control levers in the initial position,
restart the product, push the steering control levers.
Contact Greenworks after-sales service center.
Contact Greenworks after-sales service center.
Use only official Greenworks battery (batteries). At least
one fully-charged battery is required for operation.
Check the battery power, if the battery power is low,
charge the battery.
Ensure the driver is sitting on the seat.
Push the PTO and pull it up again.
Make sure there are no weeds or foreign objects at the
connection point between the blade and the motor. It
is recommended to raise the deck and start the blade
to ensure normal operation before adjusting the deck
height.
Check the error code on display screen. Contact Green-
works after-sales service center.
Check the error code on display screen. Contact Green-
works after-sales service center.
Clean the inside of the deck, make sure there is no ab-
normal blade rotation, press the PTO switch, restart the
product and reduce the blade load, either by raising the
cutting deck or reducing the driving speed.
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