• Please keep your hands clean and dry when handling the meter.
9. Troubleshooting
Error messages
The meter sounds a prompt tone when an error occurs and shuts down automatically after 5s. This chapter describes the solutions to
some common problems. When the following problems occur, users can refer to the solutions provided below:
Error code
E01
E02
E03
Questions
Damaged test strips or siphoning of sam-
ples before starting the test
Abnormal ambient temperature
Insufficient blood or control solution is
siphoned
Solutions
• Re-test using a new test strip.
• Confirm the ambient temperature
around the meter is within the nominal
operating environment, and the air inlet
and outlet are not blocked by foreign
objects.
• Wait for the meter and test strip to
return to normal operating temperature.
• Repeat the test using a new test strip.
• Re-test using a new test strip.
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