VisionAire 5
Troubleshooting
If your VisionAire oxygen concentrator fails to operate properly, refer to the chart on the following pages
for possible causes and solutions and, if needed, consult your Equipment Provider.
If you cannot get the unit to operate, connect your nasal cannula, face mask, or other accessories to a
reserve supplemental oxygen supply.
Note: Do not attempt any maintenance other than the possible solutions listed within this manual. Maintenance is
the responsibility of the provider and will be tracked by the provider.
Note: To prevent a void warranty, follow all manufacturers' instructions.
Note: If the unit has not been used for an extended time period, it needs to operate for a minimum of 15 minutes
before power failure alarm can become activated.
Problem
Unit does not operate.
Power failure condition caus-
es an alarm to sound.
Limited oxygen flow.
Condensation collects in the
oxygen tubing when you use
the humidifier bottle.
Intermittent alarm sounds.
18 - US PN MN238-C4 E | User Manual
Probable Cause
Power cord not connected
into electrical outlet.
No power at electrical outlet.
Oxygen concentrator circuit
breaker is activated.
Dirty or obstructed humidifier
bottle.
Defective nasal cannula,
face mask, catheter, and/or
oxygen delivery tube, or other
accessory.
Cannula tubing loose.
Unit not properly ventilated.
Elevated operating tempera-
ture.
See 'Safety Features' section
for a description of auditory
indicators.
Solution
Check power cord plug at the electrical outlet for
a proper connection.
Check power source, wall switch, fuse, or circuit
breaker in-house.
Press (do not hold in) the circuit breaker reset
button in the front of the unit.
If the circuit breaker trips again or the alarm
continues to sound after the unit is turned on,
contact your Equipment Provider.
Remove the humidifier bottle from the oxygen
outlet. If flow is restored, clean or replace with a
new humidifier bottle.
Remove and check accessories for kinks or
obstructions. Replace if needed.
Check cannula tubing connection at control
panel.
Make sure unit is positioned away from curtains
or drapes, hot air registers, heaters, and fireplac-
es. Be certain to place the unit so all sides are
at least 12 inches (30.5 cm) away from a wall
or other obstruction. Do not place the unit in a
confined area.
Refill humidifier bottle with COLD water.
DO NOT OVERFILL. Allow oxygen tubing to dry
out, or replace with new tubing.
Set I/0 power switch to 0 position, use your
reserve oxygen supply and consult your Equip-
ment Provider immediately.