You may save the cost and inconvenience of an unnecessary service call by first reviewing this
Checklist of commonly encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem is not
caused by defective product workmanship or materials.
Your new appliance is a carefully engineered product. Many times, what appears to be a
reason to call service requires nothing more than a simple adjustment you can easily make in
your own home.
OCCURRENCE
Range is not level.
Cannot move appliance easily.
Appliance must be accessible for service.
Entire range or oven does not operate.
*Oven control beeps and displays F1, F3
or F9.
Oven and/or cooktop lights does not
work.
Surface unit does not heat.
Surface burners do not light.
Surface burner flame burns half way
around.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide, page 8 in the Installation
Instructions. When range is level, cooktop may appear out of alignment if countertop is
not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or authorized
servicer.
Power outage. Check house lights to be sure. Call your local electric company for
service.
Electronic control has detected a fault condition. Push CLEAR to clear the display and
stop beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and
contact an authorized servicer.
Replace or tighten bulb. See "Changing Oven Light" in this Guide for instructions.
No power to the appliance. Check steps under "Entire Range or Oven Does Not
Operate" in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be
used.
Surface control knob has not been completely turned to LITE. Push in and turn the
surface control knob to LITE (until burner ignites) and then turn the surface control knob
to the desired flame size.
Burner ports are clogged. Clean burners. See "To Clean Burner Grates, Contoured
Burner Pans, Burner Cap and Burner Base" under General Cleaning. With the burner off,
use small-gauge wire or needle to clean ports or slots.
Gas supply is turned off. Turn gas supply on.
Burner ports or slots are clogged. With the burner off, clean by using a small-gauge wire
or needle to lean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow the burner to operate
until flame is full. Dry the burners thoroughly following instructions under General
Cleaning.
37
Avoid Service
Checklist