Troubleshooting - Vimar ELVOX 1200 Serie Instrucciones Instalador

Care of the sensor area
The sensor area of the finger scanner is the most important element of your
Fingerprint device and needs to be taken care of accordingly in order to
maintain its long-term reliability.
The sensor area is self-cleaning and therefore does not require special main-
tenance. If the surface still becomes dirty, wipe it with a damp (not wet),
non-scratch or non-abrasive cloth. Use normal water without the addition of
solvents or detergents. Be particularly careful when cleaning the surface of
the sensor. Do not rub on the sensor area or exert pressure on it, to prevent
breakage.
Fingerprint scanner: Scanner LED signals
LED signal Status LED Connection
LED
Orange OFF
flashing
light
OFF Left: Green
Right: Green
Orange Left: Green
flashing Right: Green
light
Green Left: Green
Right: Green
Red Left: Green
Right: Green
Orange Left: Green
Right: Green
*
NOTE: The connection LEDs (green) are only visible when the scanner
is detached from the faceplate.
10
Sensore
Description
*
There is no connection
with the Fingerprint
control unit. Please
check the connection.
The system is online
- all components are
communicating correctly.
Fingerprint recognition:
checking
Fingerprint recognition:
positive, the relay is
connected accordingly
Fingerprint recognition:
fingerprint not recognised
Fingerprint enrolment
mode.
The finger needs to be
swiped over the sensor
4.

Troubleshooting

Error Cause
Fingerprint 1. The finger was not
enrolment is not swiped evenly over the
working sensor starting from the
top knuckle
2. The finger was swiped
too lightly or too heavily
over the sensor
3. The finger was swiped
too fast or too slowly over
the sensor
A finger that 1. During enrolment, a
has already different part of the finger
been enrolled was recorded
is no longer 2. The first enrolment was
recognised not carried out properly
The status LED No power supply
on the internal
unit is not
flashing
Error code "E0" 1. No connection to the
shown on the external unit
display, then 2. The power supply to
the countdown the system has been
starts from 45 interrupted and the
system is restarting
Error code "E1" 99 fingerprints have
on the display already been enrolled
Error code "E2" 30 min lock after three
on the display incorrect attempts to enter
the security code
Error code "E3" Device paired incorrectly
on the display
Repeat the Incorrect pairing between
pairing process external unit and internal
The green LED unit.
on the external The recognition is not
unit indicates accepted, as one of
that the the devices has been
fingerprint has exchanged.
been positively
recognised, but
the relay does
not react
Remedy
1. Swipe the finger evenly
over the sensor without
jerky movements, starting
at the top knuckle
2. Swipe the finger gently,
making full contact with
the sensor
3. Swipe the finger over
the sensor at moderate
speed
1. Enrol the finger in the
system again, swiping it
evenly over the sensor
2. See: "Fingerprint
enrolment is not working"
Perfect enrolment
guarantees optimum
recognition
1. Check the power supply
2. Check the condition of
the fuse
1. Check the connection
cables between the IU
and EU
2. Wait until the startup
process has finished
No more fingerprints
can be enrolled. Where
necessary delete existing
fingerprints in order to
record new ones
Wait 30 minutes before
entering the correct
security code
Repeat the pairing process
Repeat the pairing process
EN