Troubleshooting; After-Sales Service - SOMFY pujol marathon Pro Q II Servicio Técnico

marathon Pro
Error
The door does not
open or close
Warning: The first time the motor is started, it must be programmed to determine the time for operations, automatic closing time and
ramping. Programming begins with the door closed and the PATH PROG button is pressed. The LED will light up. Make connections
between terminals 4 and 5 or use the remote to go open the door. Once it is open, wait the length of time necessary for automatic
closing and the press again between 4 and 5. Once the door closes, programming is completed and the LED goes out.
The door does not open
The door does not close
The door opens and
closes by itself after
receiving the 230V
power supply
The door begins to move
in the opposite direction
during its travel
The photocell and
automatic door closing
functions work in reverse.
The door does not
auto-ramp or close
automatically
LED lit up: contact closed. LED off: contact open.
Servicio Técnico Post-Venta.
Note: If after having checked all possible solutions, the door still does not work, we advise changing the electronic equipment or contacting
our technical department.

After-Sales Service

34-9 02 199 947
Q
II
TROUBLE SHOOTING
Possible cause
No power suply
Motor unlocked
Line fuse blown
Activated thermal protector
Accessories short-circuited
Door open limit switch defective
Check the rotation direction
Check the connections between
COM and SEG1 OP
The photocell is activated or faulty
Closed limit switch defective
Check the connections between
COM and SEG2 CL
Accessory connected between
terminals 4 and 5. 24 and 25 or 24
and 26 with closed contact.
Microswitch nº 1 for automatic
closing is activated
Adjust the power (FORCE)
Faulty Hall sensor
Rotation microswitch nº 3 in the
wrong position
It has not been programmed properly
Check that terminals 17 and 18 have a 230V supply
Lock the motor.
Replace the 6-Amp fuse.
Wait about 15 minutes for the engine to cool
Disconect all accessories from terminals 8 (-) and 9 (+) (there must be a
voltage of some 15V DC) and reconnect them on by one
Replace the Switch
With the door half way open, make a contact between terminals 24 and
26 and the door must open. If it does not, invert microswitch nº 3
microswitch 4 in Off: Photocell in closed contact
microswitch 4 in On: 8,2Ω safety strip
Check the power supply to the photocell, its connection and that there is
no obstacle. If a photocell is not fitted, short-circuit terminals 6 and 7
Replace the Switch
Check the connections between COM and SEG2 CL if an active strip
has been programmed.
Connect the accessory with the contact open. (Button, receiver...)
Deactivate automatic closing microswitch nº 1.
Adjust using the power control (FORCE). Clockwise increases the power
and speed. Anti-clockwise reduces power or speed. Using SOFT STOP,
increase the speed and buffering. Check wheels, rollers and other
components that may cause friction. With the motor unlocked,
manually check that the door moves freely.
Check connections between 6 and 7. COM and CSEG1 OP, COM
and SEG2 CL.
Disconect the power supply and change the position of microswitch nº 3.
With the door halfway open, make a connection between terminals 6
and 5. The door should open.
Program properly following the travel and automatic closing instructions
described above. Programming must start with the door closed.
[email protected]
Solution
English 21