Troubleshooting (cont.)
Symptoms
5.
Water is leaking into
receptor tray.
1128532-5-H
Probable Causes
G. Bath fill is too slow, or the drain
valve and/or level probe
circuit(s) are not working.
H. There is a loose wire connection
to the bath controller outside
the door.
I.
The internal wire connections in
the door are loose.
J.
The primary or secondary seal
is leaking air.
K. There is an air leak inside the
door.
L. The compressor is not working.
M. The air pressure switch is not
working.
N. One or more of the solenoid
valves is not working or is
venting (open).
O. The controller is not working.
A. It is normal for water to leak
into the receptor tray from the
accumulator drain hose, when
water splashes over the top of
the door seals, or from the
bottom of the door when the
seal deflates. This water is
captured by the receptor tray.
B. Water is splashing over the top
of the seal.
C. There is debris between the
door and the seal.
D. The door gap is too large
because the pulley assembly is
not properly adjusted.
12
Recommended Action
G1. After closing the door, make sure
the water level reaches the sensor
probe within 2 minutes for
controllers date coded before June,
2015, or within 5 minutes for
controllers date coded after June,
2015. Increase the supply valve size
and water flow.
G2. Check or replace the level probes
and wiring to the controller.
G3. Replace the drain valve.
H. Check all wire connections to the
controller.
I.
Call the Customer Care Center
using the information on the back
page of this manual.
J.
Check the inflated seal for air leaks
using soapy water. Replace if
needed.
K. Call the Customer Care Center
using the information provided on
the back page of this manual.
L. Replace the compressor. Call the
Customer Care Center using the
information provided on the back
page of this manual.
M. The air pressure switch needs to be
replaced. Call Customer Care
Center using the information
provided on the back page of this
manual.
N. The solenoid valve needs to be
replaced. Call Customer Care
Center using the information
provided on the back page of this
manual.
O. Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
A. No action needed if water enters
receptor tray through normal
operation. Ensure the drain line
from the accumulator routes to the
receptor drain.
B. Do not fill the bath as high or
reduce any sudden movements
while bathing.
C. Clean all debris off the seal using a
can of compressed air.
D. Adjust the pulley assembly inward
using the slots.
Kohler Co.