Troubleshooting; Clear Smartkey ™ Memory - Petsafe HPA15-13808 Instrucciones De Instalacion Y Uso

Troubleshooting

The answers to these questions should help you solve any problems you have with your
. If they do not, please contact our Customer Care Center at 1-800-732-2677 or
SmartDoor
™
visit our website at www.petsafe.net. If problems with Iris
www.lowes.com/iris/support or call 1-855-469-IRIS (4747).
Problem
SmartDoor does
™
not respond to the
presence of the
SmartKey when my
™
pet is directly in front
of the SmartDoor
™
within three seconds
Yellow light is blinking
Red light remains
illuminated (internal
failure has occurred)
Red light is blinking
Red, green and yellow
lights are blinking
SmartDoor and
™
Iris system are not
communicating
SmartDoor will not
™
pair with Iris system
Clear SmartKey
The SmartDoor can be cleared of all programmed SmartKey
™
from the factory. To do this, first remove batteries from battery compartment. Then, as you place
batteries back into the battery compartment, hold down the MODE-RESET button. When MODE-
RESET button is held and the last battery is in place, the red and yellow lights will illuminate three
times. Now all SmartKey
Key accessories will also be removed from the "Pets" screen.
™
Troubleshooting
Solution
• Check that the SmartDoor
• Check that the SmartKey
• Check sensitivity level has been properly set, see page 12.
• Check that the RFA-67 battery in the SmartKey
• Check that the batteries in the SmartDoor
• If the condition persists, check that there are no radio-frequency
transmitting devices or electronic devices that radiate electrical
energy, which may interfere with the operation of the SmartDoor
• Obstruction to the flap has been detected.
• Press the MODE-RESET button to cause the SmartDoor
to lock the flap. Clear any obstructions that keep the flap from
locking. When the flap successfully locks, normal operation is resumed.
• If your large SmartDoor
an additional magnet kit to help center flap due to constant wind
or a variance between indoor and outdoor pressure. Please call the
Customer Care Center for further assistance.
• Remove batteries and replace them with a fresh set of batteries. If
that does not reset the red light, please call Customer Care Center at
1-800-732-2677 for additional help.
• Low battery indicator, replace batteries.
• Sensitivity set mode has been activated. It will automatically
de-activate in thirty minutes, or can be immediately de-activated by
pressing the MODE-RESET button once.
• Replace batteries with a fresh set.
• Check if SmartDoor
if Communicating with Iris
• If successfully communicating with Iris system but continue to have
issues, contact Lowe's
• Ensure SmartDoor
2 times every 2 seconds. If not, press MODE-RESET button 5 times
within 5 seconds (see "Pair SmartDoor
• If continue to have issues pairing to Iris system, contact Lowe's
Support at 1-855-469-IRIS (4747).
Memory
™
accessories have been cleared. If paired with an Iris system, all Smart-
™
www.petsafe.net
, contact Lowe's
®
is in AUTOMATIC Mode.
™
has been programmed to the SmartDoor
™
does not close properly, you can purchase
™
is communicating with Iris system (see "To Test
™
System" page 9.)
®
Iris Support at 1-855-469-IRIS (4747).
®
is in Iris Pairing Mode with the blue light blinking
™
accessories, even the one included
™
Iris Support at
®
is screwed in tightly.
™
are fresh.
™
to attempt
™
with Iris System" page 8).
™ ®
.
™
.
™
Iris
®
15