Troubleshooting Guide; Elephone Olutions - GE Thompson 28300 Guia Del Usuario

Troubleshooting Guide

Forgot Base PIN
If you have forgotten your base PIN, use the following procedure to reset the units.
NOTE: ALL MEMORY AND SETTINGS WILL BE LOST.
• Disconnect line cord and AC power adaptor.
• Hold the PAGE button and reconnect AC power adaptor (in-use LED will be on).
• Release the PAGE button and press and hold for several seconds three times.
• The In-Use LED will turn Off and then turn On again.
• The unit will return to its default setting PIN code (0000).
• Following "Registering Additional Handsets" to register all handsets again.
Telephone Solutions
No dial tone
• Check and repeat installation steps:
Ensure the base power cord is connected to a working electrical outlet .
Ensure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack; if there is still no dial tone, the problem
might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Ensure the batteries are installed correctly.
No signal icon
• The handset may be out of range of the base. Move closer to the base.
• Register handset.
Handset does not ring
• Make sure the handset ringer switch is turned ON, this can be done through the
handset setup menu - Ringer Volume.
• The handset may be out of range. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some
phones.
• Check for dial tone.
44