10 Troubleshooting
No image at startup.
•
When the camera is first powered on, it performs a startup check.
It may take up to 2 minutes after startup for the camera image to
appear.
•
Check to ensure your camera is properly connected (see 3 Con-
necting the Camera, page 4) and that the camera is connected to
a 12V DC power supply.
•
Connect the power supply to a different outlet.
•
If you are using a longer power cable run, ensure you use the
proper cabling gauge for the length of your cable run. See 3.2
Power Cabling, page 6 for full details.
No image or camera image is unclear.
•
Dome cover is dirty. Clean the dome cover with a soft, slightly
damp cloth. Do not use anything other than water to clean the
dome cover, as chemicals such as acetone can permanently dam-
age the plastic.
•
Extension cable run may be too long (see 3.1 Video Cabling, page
6 for details).
•
If you are using a longer power cable run, ensure you use the
proper cabling gauge for the length of your cable run. See 3.2
Power Cabling, page 6 for full details.
•
Voltage may drop over distance and affect image quality. It is rec-
ommended to connect the 12V DC power supply directly to the
camera cable.
Image is distorted.
•
Image may become unclear when camera is tilted too close to the
camera base (for example, pointed parallel to the ceiling). Tilt the
camera using DVR PTZ controls.
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