Beurer BY 99 dual Instrucciones De Uso página 37

Problem
The signal is weak, the connection keeps
breaking up or there is interference.
If no transmission is possible, you have the
option to retune the device signals digitally =
pairing.
No connection can be established to the cam-
era.
No connection can be made to the camera.
There is no alarm warning sound on the smart-
phone/tablet.
Videos cannot be recorded on the end device. Videos can only be saved on Android™ devices.
I cannot log into my user account after reg-
istration.
I receive the error message "Your e-mail ID is
not registered".
What should I do if I have forgotten my pass-
word?
I have not received an e-mail, even though I
have used the "Forgotten password" function.
If I try to add a new camera to my user ac-
count, no available cameras appear.
During the set-up process, no camera ap-
pears in the last step. The set-up process is
interrupted.
Solution
• If another technical device such as a microwave
is in the area between the camera and the parent
unit, remove the technical device or switch it off.
• Check whether other factors, such as trees or
anything else, are in the area between the cam-
era and the parent unit, and change the posi-
tion of the devices until the parent unit signals
a connection.
• Check whether the camera and parent unit are
inside the maximum receiving range.
1. Switch on the camera and parent unit.
2. Delete the camera in the menu of the parent unit
and then set up the camera again as described
in the "Add camera" section (see Chapter 8.5).
Switch your WLAN router off and back on again.
Go through the registration again.
Check that the camera is within range of the WLAN
router. If the function light flashes, place the cam-
era closer to the WLAN router for better reception.
Check whether your alarm settings have been ac-
tivated.
Check that the user name and password are cor-
rect.
Make sure that you have registered with us. First
tap "Create user account".
In the app tap "Forgotten password" and enter your
e-mail address. A new password will be sent to
your e-mail address.
• The e-mail may be in the spam folder of your
e-mail account. Check the spam folder for the
e-mail.
• The e-mail may not have arrived yet. Check your
e-mail account again after a few minutes.
Press the "PAIR" button on the camera for 5 sec-
onds and try again.
Switch the camera off and back on again. Press
the "PAIR" button until there is a beep. Wait for a
minute until the indicator lamp flashes. The cam-
era is now ready for the set-up process. Start the
set-up process for the camera again.
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