Idiomas disponibles
Idiomas disponibles
Owner's manual
TROUBLESHOOTING
If the hob does not operate correctly, before calling the After-Sales Service,
refer to the Troubleshooting Guide to determine the problem.
•
Read and follow the instructions given in the section "Daily use".
•
Check that the electricity supply has not been shut o .
•
Dry the hob thoroughly after cleaning it.
•
If a cooking zone has been selected and an "F" or an "ER" appear on the
display followed by a number, contact the After Sales Service and inform
them.
•
If the error code is "F03", "ER03" or "E02", try to solve it by following these
instructions:
• If the error "E02" appears, please make sure you haven't been pressing
buttons for more than 5 seconds, no object is on the HMI area and that
it's clean and dry - when cleaning, please follow the "Cleaning and
Maintenance" paragraph.
• If the error "F03" appears, try turning the cooktop o and on again.
• If the error "F04" appears, contact After Sales Service and let them know
which code is displayed.
AFTER SALES SERVICE
To receive a more complete assistance, please register your product on
www.hotpoint.eu/register.
BEFORE CALLING THE AFTER-SALES SERVICE:
1.
See if you can solve the problem by yourself with the help of the
TROUBLESHOOTING suggestions.
2.
Switch the appliance o and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN TOUCH
WITH THE NEAREST AFTER-SALES SERVICE.
To receive assistance, call the number shown on the warranty booklet or follow
the website's instructions on www.hotpoint.eu.
When contacting our Client After sales service, always specify:
•
a brief description of the fault;
•
the type and exact model of the appliance;
Type: XXX
Mod.: XXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
Made in X
XXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Policies, standard documentation and additional product information can be found by:
•
Using QR code in your appliance;
Visiting our website docs. hotpoint. eu;
•
contact our After-sales Service
•
Alternatively,
After-sales Service, please state the codes provided on your product's identi cation plate.
01
XXXX XXX XXXXX
XX XXXX XXXXX
(See phone number in the warranty booklet). When contacting our
•
If the hob does not work following intensive use, the hob internal
temperature is too high. Wait a few minutes until the hob cools down.
•
If the heater is not continuously on but switches on and o cyclically even
if on the display the power level does not change, this is part of the normal
functioning of the hob. The on/o cycle allows the power regulation of
the heater and is completely normal. In some cases, thermal protection
could switch o the heater for some time to avoid glass damage. Examples
of such cases are: cooking a long time at a high power level, using pots
smaller than the heating element, and not at-bottomed pots.
•
If the hob is emitting a brief sound without the customer pressing any
buttons, please take care of any liquid spills on the HMI. Please dry
the HMI and continue using the hob. If the hob has been switched o
automatically, it can be caused by a liquid presence on HMI. Please dry the
HMI and switch the hob back on.
If after the above checks the fault still occurs, get in touch with the nearest
After Sales Service.
•
the serial number (number after the word SN on the rating plate located under
the appliance). The serial number is also indicated in the documentation;
•
your full address;
•
your telephone number.
If any repairs are required, please contact an authorized after-sales service (to
guarantee that original spare parts will be used and repairs carried out correctly).
xxx xxx
Mod.
xxxx xxxx xxxx
Ind.C.
xxxx xxxx xxxx
SN:
xxxx xxxx xxxx
Prod.N.
400011704565
EN
