Idiomas disponibles
Idiomas disponibles
The right to complain applies in accordance with the sales act in the country where the stove was purchased.
The dated receipt will be sufficient proof.
All pellet stoves may require adjustment of the combustion air and the speed of the augers in order to
optimize the function and to reach an effective and clean combustion. Aduro and our service partners can
monitor and adjust your hybrid stove on Aduro Cloud. However, this is only possible if the stove is connected
to the cloud via Wi-Fi. This happens as you set up the Aduro Hybrid app.
If you have difficulties getting the stove online, it can be because of your local Wi-Fi network, your router or
how your smartphone is set up. You find guidance on connecting to Wi-Fi in our
It is required that your stove is online in the case you want to make a claim about combustion or function, but
it is not Aduro's responsibility to secure connection. You can purchase a service visit from one of our service
partners to get the stove online.
The right of complaint does not cover:
•
Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing
maintenance of the stove (including the mandatory service visits) etc.
•
Consumable service parts (glass, gaskets, firebricks, slides, painted surfaces, electrical igniter,
sensors/switches, brazier in cast-iron, cast-iron grate), which are subject to normal wear and tear.
You can buy these parts at aduroshop.com.
•
Damages caused by electrical surcharge, (condensation) water in and around the chimney, too
much or too little draft in the chimney and missing maintenance/cleaning of the chimney/flue
pipe/installation.
•
Damages to the stove caused by external influences or damages caused by the stove on other
objects.
Read more at
www.adurofire.com/warranty/
When disposing your stove, metal, vermiculite, ceramic glass, and electronics must be sorted separately.
Dispose hereafter the materials according to the regulations at your nearest recycling depot.
10. Right of complaint
11. Disposal of your Aduro stove
Customer Service Center.
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