Idiomas disponibles
Idiomas disponibles
State
Status
Description
indica-
tor
Station fault
Red, full bar,
solid
Station Elec-
Red, full bar,
trical fault
blink
Unplug
White, full bar,
solid
Table 1: Status indicator
NOTICE
A temporarily incorrect HMI state is not an indi-
cation of a defect, or faulty condition of the
Ford Connected Charge Station. It has no effect
on the functions of the Ford Connected Charge
Station.
If the incorrect HMI state occurs repeatedly, the
surrounding environment of the Ford Connected
Charge Station must be checked for interfering
wireless devices/installations and they must be
eliminated. If not possible, select another instal-
lation location for the Ford Connected Charge
Station with no disturbances. A dedicated cir-
cuit for this installation is recommended.
5.5
Troubleshooting
HMI state
Recommended actions
Unpowered Make sure that the circuit is operational and
that the circuit breaker is switched on. If the
problem persists, please contact Ford Cus-
tomer Service.
Not Charging 1.
Make sure that the station is not in a
locked state.
Ford Connected Charge Station Operation Manual
Explanation
HMI state
Recommended actions
2.
The charge station
has experienced a
3.
non-recoverable
fault.
4.
The charge station
has experienced a
5.
ground fault.
The EVSE (electric
Unexpected
1.
vehicle supply
standby
equipment) is be-
2.
ing disconnected
from the vehicle (a
3.
few seconds).
Update
Wait for the charge station to finish its up-
/Rebooting
dates.
Note: Unplug the vehicle coupler before cy-
cling the breaker off and back on. Then plug
the vehicle coupler back into the vehicle.
If the issue persists, please contact Ford Cus-
tomer Service.
Charging re-
1.
duced
2.
3.
General trou-
1.
bleshooting
2.
3.
Non-recover-
To prevent having to replace the charge sta-
able fault
tion unnecessarily, evaluate the error code
shown on the FordPass™ App.
LJ98-10C823-AC / LJ98-10C823-AD
Use the circuit breaker to turn power
OFF. Turn power ON and wait 5 min-
utes.
Make sure that the vehicle coupler is
properly inserted into the vehicle.
Verify and adjust your vehicle charge
scheduling or time preferences.
Verify that the vehicle is not fully
charged already.
Make sure that the vehicle coupler is
properly inserted into the vehicle.
Verify and adjust your vehicle charge
scheduling or time preferences.
Verify that the vehicle is not fully
charged already.
Wait for the charge station to cool
down.
Try to move the charge station to a
cooler area, or try to avoid exposure to
direct sunlight.
If the issue persists, please contact
Ford Customer Service.
Unplug the charge station from the ve-
hicle.
Switch the charge station off and back
on at the circuit breaker.
If the issue persists, please contact
Ford Customer Service.
HMI state
Recommended actions
For example, if there is a ground-monitoring
fault.
If the issue persists, please contact Ford Cus-
tomer Service.
Ground leak-
1.
Unplug the coupler from the vehicle.
age fault
2.
Switch off the circuit breaker.
3.
If the issue persists, please contact
Ford Customer Service.
Locked
Use the FordPass™ app to unlock the sta-
tion.
Pairing mode Use the Installation application or FordPass
app™ to connect to the charge station .
Setup mode
1.
Make sure the Wi-Fi signal at the
stopped
charge station location is strong.
2.
Switch the modem and router off and
back on, and then reconnect to the Wi-
Fi network.
3.
Restart the setup process.
4.
Unplug the charge station from the ve-
hicle.
FordPass™
1.
Make sure the Wi-Fi signal at the
app lost
charge station location is strong.
communica-
2.
Switch the modem and router off and
tion
back on, and then reconnect to the Wi-
Fi network.
3.
Close and restart the FordPass™ app.
4.
If a user who has been invited by the
owner has lost connection, then verify
the user's access status.
Self-Check
If this mode persists for more than a few
mode
minutes:
1.
Unplug the charge station from the ve-
hicle
2.
Switch the charge station off and back
on at the circuit breaker.
3.
If the issue persists, please contact
Ford Customer Service.
Table 2: Troubleshooting
9
