Error
Top or bottom bulge in the X-
ray image
X-ray image is mirror-inverted
Ghosting or double exposure
on X-ray image
X-ray image mirrored in one
corner
Shadow on the X-ray image
X-ray image cut off, part miss-
ing
Software unable to combine
the data to make a complete
image
2137100008L02
2311V001
Possible cause
Image plate fed in off-centre and
at an angle
Image plate exposed on the
wrong side.
Image plate exposed twice
Image plate not sufficiently
erased
Image plate bent during X-ray
exposure
Image plate removed from the
light protection cover before
scanning
The metal part of the X-ray tube
is in front of the X-ray beam
Faulty edge masking in imaging
software
The X-ray dose on the image
plate was insufficient
Amplification (HV value) is set
too low in the software
Unsuitable scanning mode
selected
The setting for the threshold
value is too high
Troubleshooting
Remedy
Check the error code on the
❯
display.
Insert the image plate cen-
❯
trally and straight.
Insert the image plate cor-
❯
rectly in the light protection
cover.
Position the image plate cor-
❯
rectly.
Heed the error message and
❯
manually mirror the X-ray
image in the imaging soft-
ware.
Only expose the image plate
❯
once.
Check the erasure unit is
❯
working correctly.
Inform a service technician if
❯
the problem persists.
Do not bend the image plate.
❯
Do not handle image plates
❯
without a light protection
cover.
Store the image plate in a light
❯
protection cover.
When taking an X-ray, make
❯
sure there are no metal parts
between the X-ray tube and
the patient.
Check X-ray tube.
❯
Deactivate edge masking.
❯
Increase X-ray dose.
❯
Increase amplification (HV
❯
value).
Select a suitable scanning
❯
mode.
Reduce the threshold value.
❯
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