Idiomas disponibles
Idiomas disponibles
EGEA TECH
3.13
TROUBLESHOOTING
If the equipment is not working properly, without any alarm sig-
naling, before contacting the manufacturer's technical assis-
tance service, it is advisable to carry out the following.
Malfunction
The equipment does not switch on.
It is not possible to heat the water using the
heat pump in ECO or AUTOMATIC mode
The heat pump stays on continuously and
never turns off
It is not possible to heat the water using
the AUTO, BOOSTER, ELECTRIC integrated
electric heater
The product cannot be controlled via APP
200 HT - 260 HT
Recommended action
USER
EXPERT TECHNICIAN
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
USER
EXPERT TECHNICIAN
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
USER
EXPERT TECHNICIAN
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
USER
cod. 3540000420 - Rev. 03 - 09/2023
•
Check that the plug is properly inserted in the socket.
•
Check that the ignition procedure has been carried out from the control
panel (ref. par. 3.5 on page 140).
•
Disconnect the plug from the socket (without pulling the power cord)
and wait a few minutes; insert the plug back into the socket.
If the problem persists: contact a qualified technician or the technical assis-
tance service.
•
Check the status of the power cable inside the product.
•
Check that the fuse on the power board is intact. Otherwise, replace it
with a new delayed 5 A 250V, IEC 60127-2/II (T5AL250V) certified (refer
to par. 9.1 on page 183).
•
Turn off the device (ref. par. 3.5 on page 140) and turn it back on after
a few hours.
If the problem persists: contact a qualified technician or the technical assis-
tance service.
•
Disconnect the device from the power grid.
•
Drain part of the water contained in the tank (about 50%) and refill it.
•
Turn the appliance on again in ECO mode.
•
Check that, by not opening any valve for a few hours, the equipment
reaches the set point temperature.
If the problem persists: contact a qualified technician or the technical assis-
tance service.
• Switch off the device and check the safety thermostat of the heating
element inside the device and reset it if necessary. Then turn on the
equipment in AUTOMATIC mode.
• Disconnect the device from the power supply then drain part of the
water contained in the tank (about 50%) then recharge it and turn the
device back on in
ELECTRIC
• Check that the electrical heater safety thermostat has not intervened
(ref. par. 9.2 on page 183).
• Check that there is Wi-Fi network coverage, e.g. via smartphone
where the product is installed, then carry out the configuration proce-
dure again with the router.
• Then ensure that the Wi-Fi symbol on the display is steady on.
mode.
EN
159
