Tabla de contenido
Idiomas disponibles
Idiomas disponibles
FAQ
EN
Problem Type
Solution
The battery level is low. Recharge the robot on the base, then try it again.
Robot does not turn on
The ambient temperature is too low (below 0° C) or too high (above 40° C). The operating temperature of the robot is
0° C to 40° C.
The base is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Robot cannot recharge
Poor contact. Clean charging contacts of the base and robot.
There are too many obstructions around the base. Place the base in a more open area.
Please clean the signaling area of the base.
Robot cannot return to the base
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the base, it
might not be able to automatically return on its own, in which case you need to manually place the robot onto the base.
Robot is malfunctioning
Turn off the robot and then reactivate it.
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
Robot is making a strange noise
any debris.
The dust bin is full. Please clean the dust bin and dust intake.
Robot no longer cleans effi-
The filter is blocked. Please clean it.
ciently or leaves dust behind
A foreign object is caught in the main brush. Please clean it.
22
FAQ
Problem Type
Solution
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home/
Xiaomi Home app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the app is enabled.
Robot cannot connect to Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
The robot has low battery. Scheduled cleaning will not start unless the robot has been recharged in time.
scheduled cleaning
Does leaving the robot on the
Leaving the robot on the base after it's fully charged consumes very little electricity and helps maintain optimal
base consume power if it is
battery performance.
already fully charged?
Check whether there is water inside the water tank.
No water comes out of the
Clean the mop if it becomes dirty.
mopping module, or only a
Make sure the mop pad is installed correctly according to the user manual.
little bit comes out
Clean the blowhole on the top of the water tank.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
Robot doesn't resume cleaning
after charging
The robot does not resume cleaning when it is manually recharged or placed onto the base.
EN
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