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V E L A & V E L A P L U S
SMART TOILET
INODORO INTELIGENTE
WC INTELLIGENT
SKU: 473602, 473603
EXPERIENCING ISSUES WITH YOUR PRODUCT?
If the user should run into any issues, please consult the troubleshooting guide below. If problem persists, please contact a
professional.
Power button
Phenomenon
Not working
Wash functions
Phenomenon
No water from
the spout
The intensity of
cleaning is not
strong enough
Unusual water
�ow from the spout
The water temp is
not warm enough
The cleanser is
always leaking
The cleaning function
is not working normally
Fault Diagnoses
Check whether the attaching
plug is loose or not
Check whether the power is
switching on or o� (the power
light is not on)
Check whether there is any
electric leakage or not (the
light of leakage protection plug
is not on)
Fault Diagnoses
Check whether or not the water
supply cuts o�
Check whether or not the angle
valve switches o�
Check whether or not the water
�lter is blocked
Check whether or not the inlet
pipe is �exed
Check whether or not the water
pressure of cleaning switch to low
level or not
Check whether or not the inlet
�lter is blocked
Abnormal operation
Check whether or not the water
supply switches to low level
Solenoid valve no longer has
any e�ect
The human induction system of the
toilet seat no longer has any e�ect
Solutions
Please check the circuit
Press rotated switch for 3s, the power light is on.
Unplug the attaching plug from the socket, plug it
again later. Press the reset switch of the
leakage protection plug, if it is still not working,
please unplug the attaching plug and
contact with local distributor to repair.
Solutions
Wait for the water supply restoring
Open the angle valve
Clean the �lter mesh or change the water �lter
The inlet pipe must be straight
Regulate the water pressure according to the
instruction manual
Clean the �lter mesh or change the water �lter
Unplug the attaching plug for one minute and then
plug it again
Regulate the water temp according to the instruction
manual
Please contact with our quali�ed maintenance
personnel for repairing
Please contact with our quali�ed maintenance
personnel for repairing
39
1.855.715.1800
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