Care And Maintenance; Troubleshooting - Bose SoundLink Color Guia Del Usuario

Troubleshooting

Problem
Speaker does not
turn on
(while operating on
AC power)
Speaker does not
turn on
(while operating on
battery power)
Speaker does not
connect with
mobile device
No sound from a
Bluetooth device
Poor sound quality
from a Bluetooth
device
Audio plays from
the wrong
Bluetooth device
(when two devices
are actively con-
nected)
What to do
• Make sure both ends of the power supply cable are firmly
connected.
• Make sure the power supply is connected to a live AC (mains)
outlet.
• Make sure you are using the power supply that shipped with your
speaker.
• Battery may be in protection mode or may need to be charged.
Connect to a working AC outlet to restore the battery to
operational mode.
• On your mobile device, turn off Bluetooth and turn it back on. Then
try pairing again.
• Delete Bose Color SoundLink from the Bluetooth list on your
mobile device. Then try pairing again.
• Move the mobile device closer to the speaker and away from any
interference or obstructions.
• Try pairing another mobile device.
• Clear the speaker's memory:
Press and hold
vice list cleared". Delete Bose Color SoundLink from your mobile
device's Bluetooth list. Then try pairing again.
• Make sure the speaker power is on.
• Make sure the volume is turned up on the speaker and on your
mobile device (and music app).
• Press to hear the name of the currently connected device.
• Move the mobile device closer to the speaker and away from any
interference or obstructions.
• Try using a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure the other
device has been paused first.
• If two mobile devices are actively connected, make sure both
devices are within range of the speaker (30 ft. or 10 m).
• Move the mobile device closer to the speaker, and away from any
interference.
• Try using a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure both
devices are within range of the speaker (30 ft. or 10 m) or
disconnect the second device.
• Pause or quit the music app on the other device.
• Start music on the intended device.

Care and Maintenance

for ten seconds until you hear, "Bluetooth de-
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