Warranty And Assistance; 1.Warranty; 1.1. Product Warranty; 1.2. Return Of Goods - Powersoft X Serie Manual De Instrucciones

Warranty and assistance

10 : 1.Warranty
10 : 1.1. Product warranty
Powersoft guarantees its manufactured products to be free
from defective components and factory workmanship for a
period of 48 (forty eight) months, starting from the date of pur-
chase printed on Powersoft's (or any of its Authorized Dealer's)
invoice to the end customer. All warranty repairs and retrofits
must be performed at Powersoft facilities or at an Authorized
Service Center at no cost for the purchaser. Warranty exclusion:
Powersoft's warranty does not cover product malfunctioning
or failure caused by: misuse, abuse, repair work or alterations
performed by non-authorized personnel, incorrect connections,
exposure to harsh weather conditions, mechanical damages (in-
cluding shipping accidents), and normal wear and tear. Powersoft
will perform warranty services provided that the product is not
damaged during transportation.
10 : 1.2. Return of Goods
Goods can be returned to Powersoft only after they have been
granted a Return Merchandise Authorization (RMA) number to be
attached to the external packaging. Powersoft (or its Authorized
Service Center) has the right to refuse any returned good without
a RMA number.
10 : 1.3. Repair or replacement
Powersoft reserves the right to repair or replace any defective
goods covered by product warranty at its sole discretion and as
it deems best.
10 : 1.4. Cost and responsibility of transport
The purchaser (or end user/customer) is solely responsible
for all transportation costs and risks associated with sending
warranty covered goods to Powersoft or its Authorized Service
Center. Powersoft will assume full responsibility and cover all
costs incurred to send the goods back to the purchaser (or end
user/customer).
10 : 2.Assistance
There are no user-serviceable parts in your amplifier. Refer
servicing to qualified technical personnel. In addition to having an
in-house service department, Powersoft supports a network of
authorized service centers. If your amplifier needs repair, contact
your Powersoft dealer (or distributor). You can also contact the
Powersoft Technical Service department to obtain the location of
the nearest authorized service center.
Even though most product malfunctioning can be solved at
your premises through Powersoft Customer Care or your direct
knowledge, occasionally, due the nature of the failure, it might be
necessary to return defective products to Powersoft for repair.
In the latter case, before shipping, you are kindly asked to follow
step by step the procedure described below:
X Obtain the "Defect Report Form" by contacting our
X
Customer Care Department via email:
[email protected] or download the "Defect Report
Form" from Powersoft's website
(http://www.powersoft-audio.com/en/support/service).
X Fill out one "Defect Report form" for each returned item
X
(the form is an editable tab guided document) and save as
your name, amp model and serial Number (for example:
distributornamek10sn17345.doc) providing all required
information except the RMA code/s and send it to
powersoft.it for Powersoft approval.
X In case of defect reports approved by the Powersoft
X
Customer Service Representative you will receive an RMA
authorization code (one RMA code for each returning de-
vice).
X Upon receiving the RMA code you must package the unit
X
and attach the RMA code outside the pack, protected in a
waterproof transparent envelope so it is clearly visible.
All returning items must be shipped to the following address:
Powersoft
Via dei Cadolingi, 13
50018 Scandicci (FI) Italy
In case of shipment from countries NOT belonging to the
European Community make sure you have also followed the in-
structions described in the document available for download at
the TEMPORARY EXPORTATION / IMPORTATION PROCEDURE link
at http://www.powersoft-audio.com/en/support/service.
Thank you for your understanding and cooperation and con-
tinued support as we work to improve our partnership.
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