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Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical
outlet. Make sure the telephone line cord is connected to the base and
the wall jack.
• Connect another phone to the same jack. If it doesn't work, the
problem might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 14 hours).
Dial tone is ok, but can't dial out
• Make sure the type of phone service you are subscribed to is TONE or
PULSE.
Handset does not ring
• Make sure the handset ringer is set to On.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging
some extensions.
• Check for a dial tone. If no dial tone is heard, see "No dial tone".
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another
household appliance. If necessary, relocate the base.
• Charge the battery (for 14 hours).
Memory dialing doesn't work
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless
handset
• Unplug the power adaptor from the electrical outlet and the bottom of
the base. Remove the handset battery. Wait for 30 seconds and plug the
power adaptor back into the base and electrical outlet. Reconnect the
battery and charge for 14 hours.
"Out of Range..." shows in the handset display
• Move the handset closer to the base.
• Make sure the base power cord is connected to a working electrical
outlet.
Date/Time setting is restored to default setting
• May be caused by power failure. Set Date/Time again.
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