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TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-800-963-0211,
8:00 a.m. – 6:00 p.m. EST, Monday – Thursday, 8:00 a.m. – 5:00 p.m. EST, Friday.
PROBLEM
The burner will not
light using the igniter
procedure.
The burner will not
light with a match.
The flame goes out.
Flare-up.
Yellow sooty flame.
POSSIBLE CAUSE
1. The igniter electrode may be
covered with grease or residue.
2. The igniter electrode may have
a loose or disconnected wire.
3. No spark is being generated.
4. No gas flow or cylinder valve
not open.
5. Vapor lock at coupling nut
to LP cylinder.
1. No gas flow or an obstructed
gas flow.
1. Disconnected gas supply hose.
2. High or gusting winds.
1. Excessive cooking temperatures.
2. Grease and residue build-up.
3. Excessive fat in the meat.
4. Excessive oil in the marinade.
1. Excessive cooking temperature.
2. Obstruction of gas flow.
3. Ventilation closed.
Damper closed.
CORRECTIVE ACTION
1.Clean the igniter electrode.
2. Check the connection and
reconnect any loose or
disconnected wires.
3.Replace the AAA size battery
inside the igniter.
4. Make sure LP cylinder is not
empty or open cylinder valve.
5. Turn off knob and LP cylinder
valve. Disconnect coupling nut
from LP cylinder. Reconnect
and retry.
1. Check the fuel level. Clean the
venturi tube and burner.
1. Reconnect the gas supply hose.
2. Move the grill out of the
windy area.
1. Reduce the flame level.
2. Clean the components.
3. Trim fat from the meat before
cooking.
4. Use a non-oil based marinade.
1. Reduce the flame level.
2. Check and clean venturi tube
and burner.
3. Adjust ventilation
and damper accordingly.
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