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Troubleshooting Section
the disc tray does not open when you press the eject button.
• Is the computer turned on?
- Press computer power switch on.
• Is any CD/DVD writing software being used?
- Some CD/DVD writing software prohibits ejecting while accessing. In such a case, follow the
steps in the software window to eject the disc or quit the CD/DVD writing software prior to
pressing the eject button.
• Is the disc tray open when the computer is started?
- Quit all running application software, restart your computer and press the eject button of the drive.
• Turn off the computer, and manually remove the disc by using a small pin or paper clip as a
tool. Insert the pin into the forced ejection hole on the drive front panel and push gently. When the
drive tray opens, gently pull it the rest of the way out.
- If the disc tray is caught in the drive and does not come out, or if it cannot be opened or closed
using the eject button after it is pulled out manually, contact toll free support at 1-877-474-8548,
M-F, 9am-6pm PST.
the disc is ejected after insertion.
• Is the disc set properly (horizontally) on the disc tray?
- Set the disc properly and close the disc tray.
• Is the disc dusty or dirty?
- Remove dust or dirt from the disc using an air spray or a dry soft cloth. To avoid damaged discs,
wipe the bottom of the disc gently from the center perpendicular to the edge of the disc.
• Does the drive accept other discs (audio CD, CD-ROM, blank CD-R, etc.)?
- If a specific disc is ejected, the disc itself may be damaged or deformed. If all discs are ejected,
contact toll free support at 1-877-474-8548, M-F, 9am-6pm PST, or contact the store of purchase.
No data can be read from a disc.
• Is the disc ejected without an instruction?
- Refer to the section above labeled 'The disc is ejected after insertion.'"
• Is the disc useable with the drive?
- Be sure that the disc is compatible with the drive.
• Is the disc dusty or dirty?
- Remove dust or dirt from the disc using an air spray or a dry soft cloth. To avoid damaged discs,
wipe the bottom of the disc gently from the center perpendicular to the edge of the disc. The
Memorex Air Duster and OptiCloth products work great for this application.
• Can data be read from other discs (audio CD, CD-ROM, etc.)?
- If no data can be read from a specific disc, data may be written in a format that the drive cannot
recognize, or the disc itself may be damaged or deformed. Note that no data can be read from
blank discs.
the playback of an audio CD (CD-DA) is inaudible.
- Check that the system volume is not set to the minimum level.
- If the playback audio from headphones or external speakers connected to the computer is
inaudible, be sure that the audio cable is properly connected to the drive and the sound card. If the
sound card has more than one audio input jack, connect the audio cable to the other input jack.
- Make sure the digital/analog setting is correct in Windows media player. Analog is recommended.
is more than one CD/DVD writing software installed on your computer?
- Installing more than one writing software on a computer may cause instability of operation. Writing
software must support the drive in order to recognize the drive. Contact the manufacturer of your
CD/DVD writing software to see whether the software supports the drive.
Need More Assistance?
a. Visit web site at memorex.com, and click "Support"
b. E-mail our Tech Support at [email protected].
c. If residing in USA, call Toll Free at (877) is-it-live [474-8548].
Technicians are available M-F 9-6 p.m. P .S.T.
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