Troubleshooting And Support; Uninstall And Reinstall The Software - HP Photosmart C4400 All-in-One Serie Guía Básica

2

Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION:
installation screen.
For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came with the
HP All-in-One.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-in-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE:
not connect the product to your computer until after you have reinstalled the software.
6. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup
program.
NOTE:
drive and double-click it.
NOTE:
www.hp.com/support.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the
Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon on the
desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan
Document), the software has been properly installed.
Do not connect the USB cable to the computer until prompted by the software
It is important that you disconnect the product before restarting your computer. Do
If the Setup program does not appear, locate the setup.exe file on the CD-ROM
If you no longer have the installation CD, you can download the software from
Uninstall and reinstall the software 35