Troubleshooting Guide - VISIOMED bewell connect MyTensio Manual De Instrucciones

8. TROUBLESHOOTING GUIDE

If any of the following problems occur when using your MyTensio, refer to this
troubleshooting guide. If the problem persists, please contact our customer support.
PROBLEM POSSIBLE CAUSE
The cuff is not
properly positioned
or is not tight enough
The position was not
correct during the
measurement
Abnormal
results You spoke, moved,
or you were angry,
excited, or nervous
during the
measurement
Arrhythmia
The blue
colored Blue-
tooth LED light Low battery
blinks or does
not light up
Bluetooth Disabled
No data transfer
to your smart-
phone/tablet
Incompatible smart-
phone or tablet
16 BewellConnect - BW-BW1 - User Manual - 022017v1
SOLUTION
Apply the cuff correctly and try again
Reread "Measurement Modalities" and try again
Try again when you are calmer without talking or
moving during the test
The unit is not suitable for people with a serious
cardiac arrhythmia
Recharge the unit with the USB cable
Enable Bluetooth on your smartphone/tablet. Make
sure that the Bluetooth function (Bluetooth Low
Energy 4.0 only) of your smartphone is turned on
Check that your smartphone or tablet has Bluetooth
4.0. Make sure the version of the operating system of
your smartphone/tablet is up to date (Android 4.3 or
later Or iOS 7.1 or later).