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Warranty
Two Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer's warranty. Complete details of the warranty applicable to this
Product and its terms can be found at www.petsafe.com and/or are available by contacting your local Customer
Care Centre.
Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, A91
YR9X Ireland
Canada – Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows: Radio Systems Australia Pty Ltd.
(hereinafter referred to as "Radio Systems") warrants to the original retail purchaser, and not any other purchaser
or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects
in material or workmanship for a period of two (2) years from the purchase date. An "original retail consumer
purchaser" is a person or entity who originally purchases the Product, or a gift recipient of a new Product that is
unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers
labour and parts for the first two years of ownership; after the first two years, a service or upgrade charge will apply
relative to replacement of the Product with new or refurbished items at Radio Systems' sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This
Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and
misuse. Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will
need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd.
Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 3442, Australia Fair QLD 4215, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair
or replacement of the Product. If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will
be included with the replacement Product for the return of the faulty Product. The Product must be returned within
7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original
purchase, the consumer will be required to return the Product to Radio Systems at the consumer's own expense.
Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge,
provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies
available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the
Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800
786 608 (Australia) or 0800 543 054 (New Zealand).
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