EVBOX Elvi Manual Del Usuario página 15

EN
warranty
15.1 Products have a two-year warranty against defects in materials or manufacturing
defects. If Customer detects any damage / defect / shortcoming to the Product he must
notify, within a reasonable time and in any event within ten (10) days, EVBox under
statement of all possible details of the defect, the defect or malfunction via
[email protected] and / or +31 88 77 55 444.
15.2 Clause 15.1 applies only to Products which are taken directly from EVBox
and not by third parties such as resellers, installation partners or other third parties.
15.3 EVBox can charge Customers not being consumers, travel costs, transportation
costs or other costs of resolving a defect or malfunction.
15.4 Customer should send loose Products such as faulty cables, Charge Cards or
Charge Key Fobs, back to EVBox. Any transportation costs are for the expense
of the Customer.
EVBox does not guarantee that the Products and Services it delivers are without defects
and will function without interruption EVBox has a best effort obligation to repair defects
in the Products and Services within a reasonable time.
15.5 In case the customer has reported a malfunction, defect or failure EVBox can
postpone the recovery of the defects until a new version of the Product and/or Service
is put into service. EVBox does not guarantee that defects in software or other items
that are not developed by EVBox, will be repaired. EVBox is entitled to apply problem
avoiding restrictions and/or apply workarounds. If a Service and/or Product is developed
by EVBox and commissioned by Customer EVBox can charge its usual rates for repair of
any defects.
15.6 EVBox is not responsible for checking the accuracy and completeness of the results
of the Service and the data generated using the Service. Customer can check the results
of the Service and the data generated using the Service.
15.7 Customer shall, on the basis of the information provided by EVBox on measures to
prevent and limit the consequences of failures, defects in service, mutilation, loss of data
or other incidents, identify the risks to its organization and, if necessary, take additional
measures . EVBox is prepared upon request by Customer to if reasonably possible to
cooperate with Customer to incorporate the additional measures necessary. EVBox can
charge Customer for the additional work using its normal fees. EVBox is not responsible
for repair of damaged or lost data.
This warranty statement is subject to change.
Please refer to evbox.com/general-terms-conditions for the latest version.
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