Solve Fax Problems - HP Officejet Pro Guía De Introducción

Solve fax problems

If you ran a fax test and the test failed, see the test report for possible solutions. For more detailed information, see the
electronic user guide available on the computer after installing the software.
The HP Officejet/Officejet Pro
device is having problems
sending and receiving faxes
8 Solve fax problems
Make sure you use the phone cord that came with the HP Officejet/Officejet Pro device.
Other equipment that uses the same phone line as the HP Officejet/Officejet Pro device might be
in use. Make sure extension phones (phones on the same phone line, but not connected to the
HP Officejet/Officejet Pro device) or other equipment is not in use or off the hook. For example,
you cannot use the HP Officejet/Officejet Pro device for faxing if an extension phone is off the
hook or if you are using a computer dial-up modem to send e-mail or access the Internet.
If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the
HP Officejet/Officejet Pro device directly to the telephone wall jack.
Make sure that one end of the phone cord is connected to the telephone wall jack, while the
other end to port labeled "1-LINE" on the back of the HP Officejet/Officejet Pro device.
Try connecting a working phone directly to the telephone wall jack and check for a dial tone —
if you do not hear a dial tone, please contact your telephone company to check the line.
Make sure you connect the HP Officejet/Officejet Pro device to an analog phone line, or you
cannot send or receive faxes. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone, it
might be a phone line set up for digital phones. Connect the HP Officejet/Officejet Pro device to
an analog phone line and try sending or receiving a fax.
The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause
faxing problems. Check the sound quality of the phone line by plugging a phone into the
telephone wall jack and listening for static or other noise. If you hear noise, turn
Correction Mode
(ECM) off and try faxing again.
If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter
connected. Without the filter, you cannot fax successfully.
If you are using either a private branch exchange (PBX) or an integrated services digital network
(ISDN) converter/terminal adapter, make sure the HP Officejet/Officejet Pro device is connected
to the correct port and the terminal adapter is set to the correct switch type for your country/
region.
You are using a Fax over IP service. Try to use a slower connection speed. If this does not work,
contact your Fax over IP service's support department.
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