General Tips; Troubleshooting - Petsafe Drinkwell Platinum Manual De Funcionamiento

General Tips

• When being introduced to the Pet Fountain, your pet may be cautious of this new and
unusual object. After beginning operation of your Pet Fountain, simply allow your pet
to adjust at his or her own pace. Some pets may take several days or longer to begin
use, while others will start right away.
• Your pet may prefer that the Pet Fountain be placed away from their normal feeding
area. Try placing it in another location, such as a different area of the kitchen or in a
bathroom or utility room.
• Add ice cubes to the Bowl for refreshing, ice-cold running water!

Troubleshooting

The answers to these questions should help you solve most problems you may have with
the Pet Fountain. If they do not, please contact our Customer Care Centre.
PROBLEM
Pump is not working or
the water is not flowing as
much as it used to.
Pet Fountain is loud.
There are black particles in
the bowl.
TROUBLESHOOTING
SOLUTION
• Never let the water in the bowl get below the
minimum fill level. This can cause the pump to
overheat and stop functioning.
• When refilling the bowl, make sure to add water
before turning the pet fountain on.
• Lack of regular cleaning may result in the pump
becoming clogged with pet hair and food debris. The
pump must be cleaned every 2-4 weeks to ensure
proper function.
• Fill the pet fountain with water up to the max fill line.
• A low humming noise is normal, but it should not be
loud. Check the water level. If water level is too low
then the pump will have to work harder causing it to
be louder than normal.
• Unplug the pet fountain for 15 seconds. If the noise
does not stop when plugged back in, it's possible
that some debris is caught on the impeller. Remove
the pump and clean the impeller. Try rubbing a small
amount of vegetable oil onto the magnetic pin with a
cotton swab to lubricate the impeller.
• This is loose granulated charcoal dust from the filter
and is completely harmless for your pet to drink. Rinse
the charcoal filter in cold water before placing it in
the pet fountain to prevent this.
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