Troubleshooting - Ferroli BLUEHELIX TECH A Serie Instrucciones De Uso

4.4 Troubleshooting

Diagnostics
In case of operation faults or problems, the display flashes and the fault identification
code appears.
There are faults that cause permanent shutdown (marked with the letter "A"): to restore
operation just press the reset button (detail 6 -fig. 1) for 1 second or RESET on the op-
tional remote timer control if installed; if the boiler fails to start, it is necessary to firstly
eliminate the fault.
Faults marked with the letter "F" cause temporary shutdowns that are automatically reset
as soon as the value returns within the boiler's normal working range.
Table of faults
Table. 8 - List of faults
Fault
Fault Possible cause
code
No gas
Ignition/detection electrode fault
A01 No burner ignition
Faulty gas valve
Insufficient gas supply pressure
Trap blocked
Electrode fault
Flame present signal with
A02
burner off
Card fault
Heating sensor damaged
Overtemperature protection
A03 No water circulation in the
intervention
system
Air in the system
Fume extraction duct safety Fault F07 generated 3 times in
A04
device intervention the last 24 hours
Fault F15 generated for 1 hour
A05 Fan protection activated
(consecutive)
Ionisation electrode fault
Flame unstable
Gas valve Offset fault
No flame after ignition stage
A06
(6 times in 4 minutes)
air/fume ducts obstructed
Trap blocked
The fume probe detects an
F07 High fume temperature
excessive temperature
Sensor damaged
F10 Delivery sensor 1 fault Wiring shorted
Wiring disconnected
Sensor damaged
F11 Return sensor fault Wiring shorted
Wiring disconnected
Sensor damaged
F12 DHW sensor fault Wiring shorted
Wiring disconnected
Probe damaged
F13 Fume probe fault Wiring shorted
Wiring disconnected
Sensor damaged
F14 Delivery sensor 2 fault Wiring shorted
Wiring disconnected
No 230V power supply
F15 Fan fault Tachometric signal interrupted
Fan damaged
F34 Supply voltage under 170V Electric mains trouble
F35 Faulty mains frequency Electric mains trouble
Pressure too low
Incorrect system water pres-
F37
Water pressure switch damaged
sure
or not connected
Probe damaged or wiring shorted Check the wiring or replace the sensor
F39 External probe fault
Probe disconnected after activat-
ing the sliding temperature
A41 Heating sensor detached from
Sensor positioning
A44 pipe
50
EN
Fault
code
Cure
Check the regular gas flow to the
boiler and that the air has been
eliminated from the pipes
Check the wiring of the electrode and
that it is correctly positioned and free
of any deposits
Check the gas valve and replace it if
necessary
Check the gas supply pressure
Check the trap and clean it if
necessary
Check the ionisation electrode wiring
Check the card
Check the correct positioning and
operation of the heating sensor
Check the circulating pump
Vent the system
See fault F07
See fault F15
Check the position of the ionisation
electrode and replace it if necessary
Check the burner
Check the Offset adjustment at
minimum power
Remove the obstruction from the flue,
fume extraction ducts and air inlet
and terminals
Check the trap and clean it if
necessary
Check the exchanger
Check the wiring or replace the sensor
Check the wiring or replace the sensor
Check the wiring or replace the sensor
Check the wiring or replace the fume
probe
Check the wiring or replace the sensor
Check the 8-pin connector wiring
Check the 8-pin connector wiring
Check the fan
Check the electrical system
Check the electrical system
Fill the system
Check the sensor
Reconnect the external probe or
disable the sliding temperature
Check the correct positioning and
operation of the heating sensor
cod.
BLUEHELIX TECH A
Fault Possible cause
A42 Heating sensor fault Sensor damaged
No system H
Exchanger protection inter-
F43
vention.
Air in the system
F52 Heating sensor fault Sensor damaged
A61 Controller fault ABM03C Controller internal error ABM03C
Controller not connected
No communication between
A62
controller and gas valve
Valve damaged
A63
F64
Controller fault ABM03C Controller internal error ABM03C
A65
F66
A23
A24
F20
F21 Card parameter fault Wrong card parameter setting
A26
F40
F47
Cure
Replace the sensor
O circulation
Check the circulating pump
2
Vent the system
Replace the sensor
Check the earth connection and
replace the controller if necessary.
Connect the controller to the gas
valve
Replace the valve
Check the earth connection and
replace the controller if necessary.
Check the card parameter and mod-
ify it if necessary.