Idiomas disponibles
Idiomas disponibles
16
EN
TROUBLESHOOTING
The following simple issues can be handled by the user. Please call the after-sale
service department if the issues are not solved.
Problem
Not operate
Light not on
Fruits or vegetables
are frozen
Fridge/freezer is
over-cooling
Compressor working
for a long time
Door does not close
properly
Outer wall is hot
Cross or vertical
beams are hot
Odors
The actual
temperature
differs from the set
temperature
Possible Causes
• The power supply is not turned on
and the plug is not firmly inserted.
• Low voltage, power failure or part of
the circuit tripped.
• The appliance is not powered on.
• The light is broken.
• Has the food been placed at the back
of the fridge? The area near the back
wall is where the temperatures are
coldest.
• Fruits or vegetables are stored in the
Fresh/Chill zone.
• Temperature control is not set
correctly.
• High ambient temperature causing
long working time.
• Putting too much food in at one time.
• Food is put in before it has cooled
down.
• Opening the door too often.
• The frost layer inside is too thick.
• Door is stuck with objects.
• Too much food in.
• Door gasket deformed.
• When the appliance is operating, heat
is dissipated to the outside through
the metal tubes inside the cabinet.
• Higher ambient temperatures in the
summer cause the temperature of the
outer wall to rise.
• There are metal tubes inside the
beams, and the heat released from
the tubes prevents condensation.
• Spoiled food
• Food with strong odors
• The interior compartment is dirty.
• When warm food is put in, the
temperature will rise temporarily.
• After setting a new temperature,
it will take some time for the
temperature in the compartment to
reach the set temperature when the
door is not opened.
• After the temperature stability, the
actual temperatures at different
locations within the compartment are
different, with a deviation of about
±3°C.
Troubleshooting
Solution
• Insert the power cord plug firmly.
• Check the power supply at home.
• Unplug and re-plug the power cord.
• Replace the light with a new one.
• Not placing food which may freeze
easily at the back of the fridge
compartment.
• The Fresh/Chill zone is only for meat/
fish.
• Set the temperature higher.
• This is normal.
• Do not put too much food in at one
time.
• Wait until the food has cooled down
before putting it in.
• Do not open the door too often.
• Need to defrost.
• Do not put in too much food.
• Place the appliance stably.
• Heat the door gasket, then cool it for
restoration (with an electrical drier or
hot water for heating).
• Higher temperature on the outer wall
is normal.
• Increase the heat dissipation space,
or put the appliance in a ventilated
and cool place.
• This is normal.
• Clean and remove any spoiled food.
• Make sure strong smelling food is
wrapped airtight.
• Clean the interior compartment.
• This is normal.
• Wait for some time before testing the
actual temperature.
