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Idiomas disponibles
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www.weg.net
10 - ADDITIONAL INFORMATION
For further information about shipment, storage, handling, installation, operation and maintenance of
electric motors, access the website www.weg.net .
For special applications and operating conditions refer to the manual 50033244 available in the
website or contact WEG.
When contacting WEG, please, have the full description of the motor at hand, as well as the Motor
model, Batch Number and manufacturing date, indicated on the motor nameplate.
10.1 - WARRANTY TERM
WEG Equipamentos Elétricos S/A, Motors Unit ("WEG"), offers warranty against defects in
workmanship and materials for its products for a period of 18 months from the invoice date issued by
the factory or distributor/dealer, limited to 24 months from the date of manufacture.
The paragraphs above contain the legal warranty periods.
If a warranty period is defined in a different way in the commercial/technical proposal of a particular
sale, that will supersede the time limits set out above.
The warranty periods above are independent of the product installation date and the startup.
If any defect or abnormal occurrence is detected during machine operation, the customer must
immediately notify WEG in writing about the occurred defect, and make the product available for
WEG or its Authorized Service Center for the period required to identify the cause of the defect, check
the warranty coverage, and perform the proper repairs.
In order for the warranty to be valid, the customer must be sure to follow the requirements of WEG's
technical documents, especially those set out in the product Installation, Operation and Maintenance
Manual, as well as the applicable standards and regulations in force in each country.
Defects arising from the inappropriate or negligent use, operation, and/or installation of the equipment,
non-execution of regular preventive maintenance, as well as defects resulting from external factors or
equipment and components not supplied by WEG, will not be covered by the warranty.
The warranty will not apply if the customer at its own discretion makes repairs and/or modifications
to the equipment without prior written consent from WEG.
The warranty will not cover equipment, components, parts and materials whose lifetime is usually
shorter than the warranty period. It will not cover defects and/or problems resulting from force
majeure or other causes not imputable to WEG, such as, but not limited to: incorrect or incomplete
specifications or data supplied by the customer; transportation, storage, handling, installation,
operation and maintenance not complying with the provided instructions; accidents; defects in
the construction works; use in applications and/or environments for which the machine was not
designed; equipment and/or components not included in the scope of WEG supply. The warranty
does not include disassembly services at the buyer's premises, product transportation costs and
travel, lodging and meal expenses for the technical staff of the Service Centers, when requested by
the customer.
The services under warranty will be provided exclusively at WEG authorized Service Centers or at one
of its manufacturing plants.
Under no circumstances will the warranty services extend the equipment warranty period.
WEG's Civil Liability is limited to the supplied product; WEG will not be liable for indirect or consequential
damages, such as losses of profit and revenue losses and alike which may arise from the contract
signed between the parties.
WECM / Emerald eZA Manual | 41
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