Idiomas disponibles
Idiomas disponibles
TERMS OF KITCHENAID GUARANTEE
("GUARANTEE") (CONTINUED)
FOR SOUTH AFRICA:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the seller of
the product. In summary, the Consumer Protection Act, 2008 says that products must be: (i) reasonably suitable for the purpose for
which they are intended; (ii) in good working order, of good quality and free of any defects; (iii) useable and durable for a reasonable
period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances; and (iv) in
compliance with any applicable standards or any other public regulations.
During the expected lifespan of your product and where the products are not purchased online, your legal rights will entitle you to the
following:
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You will be entitled to a full refund, if you did not have the opportunity to examine the product before delivery and if you rejected
delivery of the product on the basis that the type and quality of the product was not as reasonably expected or did not reasonably
conform to the material specifications.
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Within 5 business days after delivery: you may rescind your purchase and request a refund, if your purchase resulted from direct
marketing.
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Within 10 business days after delivery: you will be entitled to a full refund, if it is found that the product was unsuitable for a
particular purpose specifically communicated to you by the Guarantor.
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Within 15 business days after delivery: you will be entitled to a refund if: (i) the product was not delivered to you; or (ii) if you
returned the product to the Guarantor.
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Within 6 months after delivery: you will be entitled to a refund or a replacement product, if the product is defective or fails to operate
in terms of its specifications.
Where you have purchased a product online your legal rights will be governed by the Electronic Communications and Transactions
Act, 2002 and you will be entitled to the following:
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Within 7 days after conclusion of the transaction or after delivery: you may cancel your purchase without reason and without
penalty.
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Within 30 days of the date of cancellation of the transaction: you will be entitled to receive a refund, if you have already made
payment.
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You will only be liable for the direct costs of returning the product to the Guarantor.
FOR UAE:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the seller of
the product.
1. SCOPE AND TERMS OF THE GUARANTEE
a) The Guarantor grants the Guarantee for the products mentioned under Section 1.b) which a consumer has purchased from a
seller or a company of the KitchenAid-Group within the following countries: U.K., Ireland, or South Africa, or the United Arab
Emirates (UAE).
b) The Guarantee period depends on the purchased product and is as follows:
Five Year full guarantee from date of purchase.
c) The Guarantee period commences on the date of purchase, i.e. the date on which a consumer purchased the product from a
dealer or a company of the KitchenAid-Group.
d) The Guarantee covers the defect-free nature of the product.
e) The Guarantor shall provide the consumer with the following services under this Guarantee, at the choice of the Guarantor, if a
defect occurs during the Guarantee period:
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Repair of the defective product or product part, or
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Replacement of the defective product or product part. If a product is no longer available, the Guarantor is entitled to
exchange the product for a product of equal or higher value.
f) If the consumer wishes to make a claim under the Guarantee, the consumer has to contact the country specific KitchenAid
service centres or the Guarantor directly at KitchenAid Europa, Inc. Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium;
Email-Address U.K.: [email protected]
Email-Address IRELAND: [email protected]
Toll Free Number U.K. & IRELAND: 00 800 381 040 26
FOR SOUTH-AFRICA:
Our local KitchenAid Distributor:
KitchenAid Africa
PO Box 52102
V&A Waterfront
Cape Town
8002
Contact our distributor:
Telephone: +27 21 555 0700
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