Troubleshooting tips.
Problem
Water dispenser does
not work—No water flow
Cold water button
does not dispense
Compressor does not
start when snowflake
icon motion appears
Bottle feels warm
Water dispenser is noisy
Particles floating in water
Foul odor in air around
dispenser
Chiller does not operate
Vibration or rattling
(slight vibration
is normal)
Compressor/motor
operates (snowflake icon
in motion) for long periods
or cycles
8
Possible Causes
Empty water bottle.
Mineral deposits clogging tanks.
Chiller door has been left open.
Ice buildup blocking water flow.
Normal Operation—Compressor •Wait for up to 3 minutes for the compressor to start.
start is delayed by up to 3 minutes
to prolong the compressor life.
Water system overfilled. Water
is boiling in the hot tank and
bubbling up into the bottle.
Water dispenser is uneven.
Bottle making a gurgling noise
as water fills the tanks.
Hot water boiling sound.
Dispenser or water bottle shakes
when the cooling system cycles off.
Water has high mineral content.
Hot water tank is empty or
not completely full.
Water dispenser is unplugged.
The fuse is blown/circuit
breaker is tripped.
Water dispenser is on
an uneven surface.
Often occurs when large amounts •This is normal.
of food are placed in cooler.
Door left open.
Hot weather or frequent
door openings.
Normal when unit
is first plugged in.
Not enough clearance
from the wall.
Water system overfilled.
What To Do
•Replace with a new bottle of water.
•See Care and Cleaning.
•Close chiller door.
•Turn off power overnight and turn on in the morning.
•Dispense cold water until air is released into the bottle.
•Make sure the water is installed on a level floor strong enough
to support it when fully loaded.
•This is normal.
•This is normal.
•This is normal.
•Find a water source with lower hardness.
•Press the hot dispenser button until water flows to remove air
from the hot tank.
•Push the plug completely into the outlet.
•Replace fuse or reset the breaker.
•Use shims to level the unit.
•Check to see if package is holding door open.
•This is normal.
•Wait 24 hours for the unit to completely cool down.
•Make sure there is enough air circulation around the unit.
•Dispense water from the cold faucet until air is released
into the bottle.