PROZIS Pulsar Manual Del Usuario página 6

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PROBLEM CAUSE
User information conflict: the information
Display shows blinking.
- -
of more than two people with similar
weight cannot be automatically
recognized.
Display shows . Firmware upgrade failed.
Er
Display shows . Out of the range of weight measurement
oL
when measuring.
Displays an abnormal weight value. The product is not used for a long
time after moving or the ground is not
smooth.
Abnormally high or low 1. Wearing socks or measuring posture
measurements The measurements incorrectly.
vary widely each time.
2. Measure on soft ground such as carpet
or uneven ground.
3. The soles of the feet or the body are
too cold, and the blood circulation is
not smooth.
Not measured barefoot.
Unable to measure fat rate and
meditative heart rate correctly.
No display. 1. No battery installed.
2. The positive and negative sides of the
battery are in the wrong direction.
3. The battery is dead.
Unable to establish BT connection. 1.Android phones do not support BT 4.0.
2.The phone model is not correct.
3.Several phones open the APP at the
same time.
4.The phone is not tied to the meter.
After BT connection, the Whether to open the APP on several
measurement data on the scale phones at the same time when
cannot be displayed ont the APP. measuring.
Warranty Statement
All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers. This
warranty is valid exclusively for consumers who purchase the product for non-professional
purposes.
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SOLUTION
Manually claim user information on the APP.
Re-OTA upgrade.
Do not use if weight exceeds 180 kg.
1.Please gently step on the scale body first,
wait for display before stepping
0.0kg
on the scale
2.Remove the battery and reinstall the
battery, and then complete the initialization.
Please measure on a flat, hard surface.
1. Barefoot measurement.
2. Please measure on a flat, hard surface.
3. Measure blood circulation back to
normal state by covering heat and other
methods.
Measure barefoot.
1. Please install the battery.
2. Please place the battery in the correct
direction as marked in the battery
compartment.
3. Please replace the battery.
1.Please make sure that the Android
phone supports BT 4.0, and turn on the BT
function of the phone.
2.Please make sure the phone is selected
correctly.
3.Please make sure that there are several
mobile phones open the APP at the same
time.
4.Exit the APP, reopen the APP and connect
again Mobile APP is bound to the product.
Please turn off the BT of other mobile
phones and make sure the mobile phone
you are using is turned on and connected.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a
3-year period, counting from the date of initial purchase by a consumer and respective deliv-
ery, or for longer if legally established by the applicable national law. In the event that repair
is required, this 3-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact
Prozis customer service via the communication channels provided on the Prozis website,
and follow the provided instructions or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented
by the original customer. This proof of purchase may be the original invoice or receipt, as
long as it includes information regarding the date of purchase and the product's model
name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted or
caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal product use.
2. Cracks, dents, scratches, and other types of superficial damage that only affect the prod-
uct's appearance.
3. Any malfunction caused by inappropriate use of the product that does not comply with
user manual instructions.
4. Use and storage of the product not complying with user manual instructions.
5. Opening of the product by a third party who is not authorized to proceed to its repair.
6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of its components,
or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to the production or
design of the product.
9. Use of the product in the context of a business, occupation or commerce.
10. Malfunction due to use that does not comply with the technical or security norms in force,
or with user manual instructions.
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