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Idiomas disponibles
Idiomas disponibles
GUARANTEE CONDITIONS AND
COMPLAINTS PROCEDURE
Dear Customer,
Our highest priority is customer satisfaction. If, despite our strict IHQ quality guidelines,
you discover any deficiencies in your Intenso product, then in addition to your legal
guarantee rights, Intenso International GmbH (guarantor) grants you a voluntarily, two-
year guarantee for this product in accordance with the following conditions: Intenso
International GmbH guarantees that the product is free of material and manufacturing
defects if the product is used in accordance with the operating manual.
In a guarantee claim, Intenso International GmbH shall replace the product. Intenso
International GmbH does not commit to any services that go above and beyond this, for
example compensation for damages or expenses. The guarantee does not constitute
liability on the part of Intenso International GmbH for the loss of data. The guarantee
applies for two years after purchase by the end consumer and buyer (guarantee peri-
od). The sales receipt must be kept and a copy submitted to determine the guarantee
period. The guarantee services are available to you in the countries of the European
Economic Area (EEA) as well as in Switzerland (territorial scope).
Guarantee claims are excluded in the following cases:
- failure to observe the operating manual
- wear of parts that wear out over the course of time, such as batteries for example
- misuse or improper handling, installation or use
- vibrations or electrostatic discharge of the product, the effects of heat or moisture
on the product that are outside the product specifications
- damage, scratches or wear
- unauthorised changes, opening the housing, interventions or repairs
- damage from other devices, force majeure or transport
For smooth processing in a guarantee claim (complaint), we ask you to observe the
following points:
1. Request an RMA number for the return shipment (Intenso return document). It can
be obtained on the homepage, by e-mail or via the service hotline.
Contact:
Email (technical support):
E-mail (RMA number):
Internet:
Service Hotline:
2. After a review and release, you will receive the corresponding Intenso return do-
cument within three workdays (by e-mail or fax). This document is valid for 14 days
and authorises you to send the product back. We do not grant any entitlements by
accepting the product. They only come about after completion of a final assessment
of the complaint.
3. If the product subject to complaint is no longer in our product range, we will offer
you a comparable article as a replacement product. If you are not in agreement with
the replacement product, then we ask you to process the complaint via the sales
outlet from where you originally purchased the product.
4. Important: Pack the product including the copy of the sales receipt and all the
accessories in a way that is safe to transport. The RMA number must be clearly
visible on the package. The package must have sufficient postage. Intenso Interna-
tional GmbH only accepts return shipments that comply with all these conditions.
5. A return shipment of foreign articles that were sent in by mistake is not possible.
6. The processing time for complaints can be up to four weeks.
7. Please send the package to the following address of the guarantor:
INTENSO INTERNATIONAL GMBH
Service Center (your RMA number)
Kopernikusstraße 12-14
D-49377 Vechta
www.intenso-international.de
+49 (0) 4441 999 111 (weekdays 9am - 4.30pm)
EN - Page 5 of 5
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