Troubleshooting Guide - Dualit DCM2X Manual

TROUBLESHOOTING GUIDE

IMPORTANT: FAILURE TO DESCALE AND CLEAN YOUR MACHINE WILL INVALIDATE
YOUR GUARANTEE.
*TO CONTACT CUSTOMER SERVICES, PLEASE EMAIL [email protected] WITH YOUR
MODEL AND SERIAL NUMBERS.
TEST RESULT
NO COFFEE FLOWING FROM BREWHEAD
THE TAMP TEST No water
Dispense water through the
brewhead with the cup filter in
Water flow
place. Ensure NO coffee is in
improves
the filter.
If you see no water after
7 seconds STOP the test .
NO COFFEE OR TEA FLOWING WHEN USING THE NX
THE NX ADAPTOR No water
®
TEST
Dispense water through the
Water in
NX ® Adaptor. Ensure NO
drip tray
capsule is inside.
Water flow
improves
Water
leaking
from NX
Adaptor
SOLUTION(S)
1. Water tank is not correctly seated in position.
Locate water tank (fig 1A).
1. The showerhead and cup filter may be blocked.
Clean showerhead and cup filter (fig 9A-9D). You
may also need to descale the machine (fig 10A-10F).
2. You may be tamping too hard.
LIGHTLY 'tamp' the coffee grounds (fig 4D).
3. The cup filter is blocked because the coffee grind
is too fine.
Ensure you are using setting 3-5 on the Dualit coffee
grinder or use a pre-ground coffee suitable for
espresso machines. Clean the cup
filter (fig 9D).
4. There is too much coffee in the cup filter.
Use the measuring spoon (fig 4C).
® ADAPTOR
1. Water tank is not correctly seated in position.
Locate water tank (fig 1A).
1. The showerhead and NX ® adaptor may be
blocked. Remove the showerhead and clean. Use the
filter pin to clean out the holes in the NX
Descale your machine with the NX adaptor locked
®
tightly in place. (fig 10A-10F).
1. The coffee/tea in the capsule is stale.
Check capsule best before date on the capsule
packaging.
2. Capsule needs piercing.
3. We recommend only the use of Dualit capsules.
1. Check the NX Adaptor Seal is there and has not
®
split.
®
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POSSIBLE CAUSE(S)
WATER DRIPPING FROM THE BREWHEAD WHEN STEAMING
1. Excess water in the brewhead is left over
from previous operation.
MY MACHINE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE
1. Water tank is not correctly seated in
position.
2. Water tank is empty.
MY MACHINE HAS STOPPED DURING USE
1. Water tank is empty.
MY MACHINE IS NOT WORKING
THE LIGHTS ARE OFF AND THE MACHINE CEASES TO OPERATE
1. Fuse may have failed.
MY MACHINE IS NOT DISPENSING CORRECT AMOUNT OF COFFEE OR TEA
1. The flow of the coffee is too long/short.
STEAM IS VENTING FROM THE DRIP TRAY
1. Water is being purged through the machine
to reduce operating temperature ready for the
next coffee
MY COFFEE OR TEA IS NOT HOT ENOUGH
1. Thermobloc has not reached the correct
® adaptor.
temperature.
2. Filter holder is not pre-heated.
3. Cup or mug is not pre-warmed.
MY CAPSULE DEFORMS AND NO COFFEE FLOWS
1. Capsule requires piercing.
AFTER FROTHING MILK, MY MILK IS NOT FOAMY
1. Milk is not cold or fresh enough.
2. Steam wand is blocked with milk residue.
SOLUTION(S)
1. This is not cause for concern. This will
automatically stop when the machine has finished
steaming.
1. Locate water tank (fig 1A).
2. Fill water tank (fig 1A).
1. To prevent an air lock firstly remove the filter
holder. Fill water tank (fig 1A). Your machine is now
ready to extract your next coffee.
1. Check and replace the fuse.
2. Contact Dualit Customer Services
*
1. For your desired amount of coffee, let the machine
run for longer if flow is too short/stop machine
earlier if flow is too long.
1. This is not cause for concern. This will
automatically stop when the machine has finished
purging.
1. Pre-heat the thermobloc (fig 1A, 1B, 1C)
2. Prime machine. (fig 1D).
3. Warm cup (fig 1E).
1. See Capsule Types table to see if you require the
Capsule Piercing Tool.
1. It is easier to make froth using cold semi-skimmed
milk in a stainless steel jug.
2.1. Clean steam wand (fig 9E-9H).
2.2. Descale (fig 10A-10F).
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