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Troubleshooting
QUESTION
WHY IS MY GRILL NOT
TURNING ON?
WHY IS THE FAN
NOT RUNNING?
WHY IS THE CONTROLLER
TEMPERATURE NOT READING
CORRECTLY?
WHY IS THE TEMPERATURE OF
MY GRILL FLUCTUATING?
WHY IS MY GRILL SLOW
TO HEAT UP?
WHY IS THERE EXCESSIVE
SMOKE LEAKING FROM
THE HOPPER?
WHY IS THE APP IS
CONSTANTLY SHOWING
"CONNECTION LOST!"
OR "OFFLINE"?
CODE
ERR
ErH
ErF
ErU
ANSWER
•
Press the power putton on the controller to verify, if controller will not turn on see next answer.
•
Verify controller is plugged into an outlet and that the power cord is securely plugged into the digital controller wiring harness.
•
Verify power at the electrical outlet. If the power cord is connected to a GFCI (ground fault circuit interrupter), check and
reset if necessary.
•
If power is working at the outlet, contact Char-Griller
for assistance at 912-638-4724.
•
The Grill temperature has reached its temperature goal.
•
The Hopper or Ash Door Lid are open. For safety, the Hopper and Ash Doors are equipped
with shut off switches if either of these doors are opened. Closing the doors will return the grill to normal operation.
•
The fan has been disconnected from the controller.
•
The fan has been disconnected from wiring harness.
•
Hopper Lid or Ash door switches have been disconnected.
•
Check if the Temperature probe inside the grill is Dirty, clean if necissary.
•
Temperature probe not fully plugged into the proper Meat Probe Jack.
•
Temperature fluctuations are normal. Any significant fluctuation could be the result of wind, air temperature, improper use, or lack
of grill maintenance.
•
Check if the Fire Shutter slide is removed.
•
Check if Low Charcoal.
•
Check if Grill Lid is open.
•
Check if Fan is running. If Fan is not running see "Why is the fan not running?"
•
Check if the Hopper or Ash Doors are fully closed and the latches are locked.
•
Check that the fire shutter slide is removed.
•
Check the Hopper or Ash Door gaskets for any damage.
•
Wi-Fi signal could be weak. Try moving the grill closer to the router or the router closer to the grill, extending your wireless
network, or connect to Bluetooth.
•
Angle the Antenna on the back of the controller to point at the ground.
•
Try turning your Grill controller off and on.
•
Try re-pairing your grill with your WiFi Network or Bluetooth device.
ERROR MESSAGE
•
Check the Connection of the main temperature Probe. Unplug the Connection, and then reconnect. Then Unplug the grill and
plug back in
•
If error code persists, you may need to replace your probe. Contact Char-Griller
for assistance at 1-912-638-4724.
•
Grill Temperature has exceeded 750°F
•
Unplug Grill and Open the main lid to cool down
•
Check for Cause of the overheat: Fan malfunction or grease fire
•
Plug Grill in to clear message
•
Check the connection of the fan. Unplug the Connection, then reconnect. Then Unplug the grill and plug it back in
•
If error code persists, you may need to replace your fan. Contact Char-Griller
for assistance at 1-912-638-4724.
•
Incorrect Voltage detected if using the wrong power adapter. Check if using the supplied power adapter or for malfunction of power
adapter
•
If error code persists, you may need to replace your fan. Contact Char-Griller
for assistance at 1-912-638-4724.
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