Troubleshooting
PROBLEM
PROBABLE CAUSE/SOLUTION
Coffee tastes bad.
• Coffee maker needs cleaning. See Care and Cleaning on page 10.
• Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.
• Poor coffee quality and freshness.
• Poor water quality. Use filtered or bottled water.
Water on counter under
• Overfilled water reservoir. Also check cup used to fill reservoir. Some mugs/cups do not pour
unit.
Coffee maker will not
• Make sure you have allowed for the 2 minutes of cool-down time.
brew.
• Check for water in water reservoir. If there is no water in the reservoir and the brew button is
• Piercing nozzle is clogged. Follow cleaning piercing nozzle instructions on page 11.
Coffee overflows from
• Use removable holder for ground coffee.
brew basket.
• Use a lesser amount of ground coffee.
• When using whole bean coffee, a standard automatic drip coffee grind will yield best results.
Coffee overflows from
• To prevent coffee overflowing from a mug/travel mug, use the same mug/travel mug to brew into
mug or travel mug.
Water remaining in
• Added too much water. Remove single-serve pack and replace brew basket. Repeat brewing
reservoir.
Noise or steam at the
• Reduce amount of water in reservoir.
end of brew cycle.
• Brew a different type of single-serve pack.
12
cleanly and can dribble water down the side of the cup and onto counter.
pushed, the unit will not brew.
Be careful not to overgrind, since very finely ground coffee can cause overflow in this unit.
that was used to fill the water reservoir. Do not add more than 10 ounces (296 ml) of water.
cycle.