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840192600 ENv2.qxd:Layout 1
Troubleshooting
PROBLEM
Kettle boils dry.
Kettle does not work.
Kettle floor discolors.
2/17/10
3:56 PM
Page 7
PROBABLE CAUSE
If your kettle is accidentally switched on without being filled with water, or is allowed
to boil dry, the kettle will shut off automatically. You should:
• Turn the switch to OFF (O), unplug, and wait about 15 minutes for the element to
cool down.
• Refill the kettle; then use as normal and check that the kettle functions correctly.
Make these simple checks before calling the toll-free customer assistance number:
• Have you turned power switch to ON (l) position?
• If the kettle heats but does not boil, it might need descaling.
• Has the kettle been accidentally switched on without being filled with water or allowed to
boil dry? Turn the switch to OFF (O), wait 15 minutes, and try again.
• Is cord firmly plugged into the outlet?
It is normal for stainless steel heating elements to discolor. This does not affect the
performance of the kettle. Do not use abrasive scouring pads or cleaners since this
may damage the stainless steel surface.
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