Warranty
calling. Limited warranty service requires a
proof of purchase of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than fireplace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
• Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Glen
Dimplex Americas may, in lieu of repair
or replacement, choose to refund the
purchase price for such product or part.
• Limited warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the first
anniversary of the date of first purchase,
Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part. This limited warranty entitles the
purchaser to on-site or in-home warranty
services. Accordingly, Glen Dimplex
Americas will be responsible for all labour
and transportation costs associated with
the repair or replacement of the product or
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part except as follows: (i) charges may be
levied for travel costs incurred to travel to
the purchaser's site where the product is
located if the purchaser's site is beyond
30 miles (48 km) from the closest service
depot of Glen Dimplex Americas dealer
or service agent; and (ii) the purchaser
is solely responsible for providing clear
access to all serviceable parts of the
product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the first anniversary of the first
purchase and ending at midnight on
the second anniversary of the date
of first purchase, this limited warranty
entitles the purchaser to replacement
parts only without charge. If Glen Dimplex
Americas is unable to replace such part,
or if replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu
of replacement, choose to refund the
purchase price for such part. The
purchaser shall not be entitled to on-site or
in-home warranty services. The purchaser
shall be responsible for all expenses
incurred for the removal of the part
and installation of the replacement part
including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer's or service agent's
place of business and all labour costs.
Such costs shall not be the responsibility
of Glen Dimplex Americas.
• For surrounds (mantels) and trims for
the period ending at midnight on the
first anniversary of the date of first
purchase, Glen Dimplex Americas will in
its sole discretion either repair or replace
such defective surrounds (mantels) and
trims or part thereof without charge. If
Glen Dimplex Americas is unable to repair
or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made,
www.dimplex.com