ICE & WATER
Problem
Icemaker is not
making ice.
Not dispensing water. New installation or water line recently
Possible Causes
Refrigerator was recently installed or
icemaker recently connected.
Icemaker not turned on.
The ice detecting sensor is obstructed. Foreign substances or frost on the ice-detecting sensor
The refrigerator is not connected to
valve is not turned on.
obstructed.
system is connected to your cold
water supply.
connected.
The dispenser panel is locked.
The dispenser is not set for water
dispensing.
Refrigerator or freezer doors are not
closed properly.
removed or replaced.
Tubing connecting refrigerator to
house supply valve is kinked.
The house water supply is not
connected, the valve is not turned on
fully, or the valve is clogged.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Locate the icemaker ON/OFF
it is in the ON (I) position.
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
Connect refrigerator to the water supply and turn the
make sure that the arm moves freely. If your icemaker
make sure that there is a clear path between the two
sensors.
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Water Pressure
section.)
5 minutes) to remove trapped air and contaminates
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Press and hold the Control Lock button for three
seconds to unlock the control panel and dispenser.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Ice/Water Select button on the
control panel.
Water will not dispense if any of the refrigerator
doors are left open.
trapped air and contaminates from the system. Do not
dispense the entire 2.5 gallon amount continuously.
Depress and release the dispenser pad for cycles of
30 seconds ON and 60 seconds OFF.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
and arrange it to prevent future kinks.
Connect refrigerator to the water supply and turn the
If the problem persists, it may be necessary to contact
a plumber.
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TROUBLESHOOTING GUIDE
Solutions