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Diagnostics
Should you experience any problems with your
refrigerator, it has the capability of transmitting data via
your telephone to the Diagnostics Team. This gives you the
capability of speaking directly to our trained specialists.
The specialist records the data transmitted from your
machine and uses it to analyze the issue, providing a fast,
effective diagnosis.
If you experience problems with your refrigerator,
call 1-844-553-6667.
Only use the Diagnostics feature when instructed
to do so by the Diagnostics Team agent.
The transmission sounds that you will hear are normal
and sound similar to a fax machine.
Diagnostics cannot be activated unless your refrigerator
is connected to power. If your refrigerator is unable to
turn on, then troubleshooting must be done without using
Diagnostics.
Using Diagnostics
First, call 1-844-553-6667. If the number of the phone
refrigerator, you will be quickly relayed to a Diagnostics
team agent. Only use the Diagnostics feature when
instructed to do so by the Diagnostics Team agent.
1. Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (If the
deactivate the lock and then reactivate it.)
2. Open the right refrigerator door.
DIAGNOSTICS
. 3
H
o
d l
t
e h
m
o
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
. 4
P
e r
s s
a
d n
o h
seconds while continuing to hold your phone to the
speaker.
5
A .
t f
r e
y
u o
e h
button.
. 6
K
e e
p
t
e h
p
o h
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
NOTE:
F -
r o
b
e
t s
e r
u s
s t l
are being transmitted.
I -
t f
e h
c
l l a
e c
t n
recording of the data, you may be asked to try again.
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