Petsafe HDT11-13910 Instrucciones De Uso página 21

Please note that Radio Systems does not provide refunds, replacements, or upgrades for
change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty
Ltd Customer Care Center at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems
will not repair or replace faulty components. Radio Systems requests the Consumer to contact the
Radio Systems Customer Care Center to obtain a Warranty Return number, prior to sending the
Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio
Systems will organise for a replacement to be sent in advance of returning the faulty Product.
A Post Bag will be included with the replacement Product for the return of the faulty Product.
The Product must be returned within 7 days of receiving the replacement. If the Product is
deemed to be faulty after 30 days from the date of original purchase, the consumer will be
required to return the Product to Radio Systems at the consumer's own expense. Radio
Systems will test and replace the faulty unit or its components and return to the consumer free
of charge, provided the Product is within its said warranty period. This warranty is in addition
to other rights and remedies available to you under the law. Radio Systems goods come with
guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer
Care Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
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