4.1 Equipment Return
For the quickest response to your service needs, please follow these procedures:
Step 1: Write down model and the serial number of the PlumeSafe Smoke Evacuation System.
Step 2: Call Customer Service at the toll free or local number listed and describe the problem.
Step 3: If the problem cannot be resolved over the phone and the equipment must be returned for repair,
you must obtain a "Return Goods Authorization" (R.G.A.) number from Customer Service before
returning the system.
Step 4: If you have the original packing for your PlumeSafe Smoke Evacuation S ystem, use it to
properly return your unit. If you do not have the original packing m aterial, ask Customer Service for
advice on how to pack the unit for return shipment.
Step 5: Freight for all returned goods should be prepaid by the shipper.
Return to:
4.2 Ordering Information
To reorder, obtain replacement parts or to return a unit for service, call Customer Service at:
or contact your authorized BUFFALO FILTER Distributor/Representative.
BUFFALO FILTER PlumeSafe Smoke Evacuation System versions available:
•
120 VAC 50/60 Hz
•
220 VAC 50/60 Hz
Available accessories:
•
ViroSafe Filters
•
Suction Canister
•
Remote Switch Activator
•
Hoses & Tubing
•
Reducer Fittings
•
Electrosurgical Pencil Adapters
BUFFALO FILTER®
Porta PlumeSafe® 604 Smoke Evacuation System – Rev C
Customer Service
Section 4.0
BUFFALO FILTER
5900 Genesee Street
Lancaster, NY 14086, USA
Attn: Technical Services
R.G.A. Number ____________________
800-343-2324 OR
(716) 835-7000
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