Legal Warranty / Guarantee - RIESE & MUELLER Charger Manual De Instrucciones

LEGAL WARRANTY / GUARANTEE

Riese & Müller is obliged by law to ensure,
among other things, that your E-Bike does
not exhibit any faults that reduce or void its
value or suitability. Your entitlement to this
ends two years after the purchase of the
E-Bike (your entitlement ends after one year
with E-Bikes bought second-hand with a mi-
leage (km) of over 10 km). The warranty claim
is directed at the respective seller. In a first
step there is a claim for supplementary per-
formance, in particular repair or replacement.
Warranty claims only exist for initial faults
that were already present at the time of
handover. In the first six months after hand-
over it is assumed that any fault that occurs
is an initial fault. Regardless of the legally
prescribed liability for defects, Riese & Müller
grants a five-year guarantee for breakage of
the frame or rear swing arm.
This warranty, which goes beyond the requi-
rements of statutory legislation for defect
liability, will only apply if the following points
are met:
• You are the first owner of the E-Bike.
• You have registered your E-Bike within four
weeks from the purchase date through the
following link: www.r-m.de/en-gb/service/
warranty/
• The E-Bike logbook in the appendix has
been completed and all of the inspections
listed there have been carried out and
recorded by the dealer.
In the event of a claim, the fully comple-
ted bike logbook, together with the frame
or entire cleaned bike, must be sent in. So
please keep this documentation in a safe
EN-42
place. We will replace the faulty frame or rear
swing arm. Labour costs for conversion and
shipping costs will be charged. This warranty
only applies to the first person to purchase
the bike. Any claims outside this warranty,
e.g. for compensation or inability to use the
bike, will not be entertained. The original
duration of the warranty is not extended by
any warranty service.
Damage caused e.g. by wear, neglect (failure
to maintain and care for the bike), crashes,
excessive strain caused by excess loads, in-
correct assembly and handling, any changes
to the E-Bike (attachment or modification
of additional components) or tuning is not
covered by this warranty.
No warranty claims can be made if the bike is
used in competitions, jumps or if exposed to
extreme strain of any other type.
The terms described here do not apply to
commercial use.
The battery of your E-Bike is a wearing part.
The electronic components within are sub-
ject to the statutory warranty of two years.
We guarantee that the battery will still have
a capacity of 60% after two years or 500
charge cycles (depending on which happens
first).
NOTE!
You find the frame and series
number at the sticker below the
top tube or down tube (Load/
Packster: under the battery).