Air Techniques ProVecta 3D Prime Instrucciones De Uso página 48

Troubleshooting
Fault
Error messages during
start of the acquisition of
an X-ray image or during
shut down of the PC
EN
US
44
OBJ_DOKU-0000003575-mehrere-005.indd 44
Probable cause
Energy-saving options incorrectly
configured
Supply voltage for graphic card
inadequate or incorrectly con-
nected
PC and/or graphic card fail to
comply with the specified system
requirements
User account control (UAC) has
not been correctly configured
USB dongle not detected
Virus scanner prevents the acqui-
sition of an X-ray image
Firmware of the device does not
match the software version
The device calibration has not
been imported or incompletely
imported
Door contact is not closed
Solution
Deactivate the energy saving
i
options in Windows and in the
BIOS completely�
Check the plug connections�
i
Compare requirements of the
i
graphic card with the power
supply of the PC, use larger
power supply if necessary�
Set up the system in accor-
i
dance with the system require-
ments�
Make the user account control
i
settings according to the
information in the installation
instructions�
Check whether the USB dongle
i
(included in scope of delivery)
is plugged into the reconstruc-
tion computer, or check that the
USB dongle is correctly plugged
in�
Add the installation paths of the
i
imaging software as exceptions
in the virus scanner�
Check software versions and
i
update if necessary�
Carry out initial commissioning
i
using the service tool again/
initially�
Check door contact and plug-in
i
connections of the door contact,
close door properly�
2210200496L41 1904V004
17.04.2019 14:29:04