12 Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance.
If you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
Possible cause
The appliance
You did not assemble
does not work
the upper body
when I push the
on the lower body
slide forwards
correctly.
and press the
power-on button.
The upper body
You did not assemble
wobbles and is
the upper body
not stable when I
on the lower body
use the appliance.
correctly.
I cannot press the
The appliance is
power-on button
equipped with a
to switch on the
safety lock.
appliance.
The appliance
The clean water tank
stopped working
is empty.
and a light flashes
when I switch on
the appliance.
The clean water tank
is not present or
has not been placed
properly.
The appliance
The dirty water tank
stopped working
is full.
and a light lights
up continuously
when I switch on
the appliance.
The dirty water tank
is not present or
has not been placed
correctly.
The lid is not
assembled onto the
dirty water tank.
Solution
Place the lower body of the appliance on the flushing
tray. Press the upper body onto the lower body with
some force until you hear a click (see chapter 'Before
first use'). The blue back of the upper body has to fit
onto the lower body without a gap.
Place the lower body of the appliance on the flushing
tray. Press the upper body onto the lower body with
some force until you hear a click (see chapter 'Before
first use'). The blue back of the upper body has to fit
onto the lower body without a gap.
You first have to push the unlock slide forwards to
unlock the power-on button and then you can press the
power-on button to switch on the appliance. Release the
unlock slide when the appliance switches on, but keep
the power-on button pressed (see chapter 'Using your
AquaTrio').
The tank full/tank empty light flashes to indicate that the
clean water tank needs to be refilled. Fill the clean water
tank (see chapter 'Preparing for use', section 'Filling the
clean water tank').
Make sure you place the clean water tank properly and
that the lever is locked (see chapter 'Preparing for use',
section 'Filling the clean water tank').
The tank full/tank empty light lights up continuously to
indicate that the dirty water tank needs to be emptied.
Empty the dirty water tank (see chapter 'Using your
AquaTrio', section 'Emptying the dirty water tank').
Make sure you place the dirty water tank properly
and that the lever is locked (see chapter 'Using your
AquaTrio', section 'Emptying the dirty water tank').
Assemble the lid properly. Make sure you pull unlocking
slides backwards (towards the handle) to lock the lid on
the dirty water tank (see chapter 'Using your AquaTrio',
section 'Emptying the dirty water tank').
21