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Trouble Shooting
Problem
APP
Handle does
not operate
(properly) with
Oral-B
TM
App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating
(during first
use).
1. Short stutter-
ing sounds/
flashing light
every 30 sec-
onds or after
2 minutes.
2. Handle does
not operate
any timer.
Possible reason
TM
1. Oral-B
App is turned off.
2. Bluetooth interface is not acti-
vated on smartphone.
3. Radio transmission is deactivated
on handle; radio transmission
display (7) is turned off.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.0 (or higher)/
Bluetooth Smart.
6. Handle on plugged-in charger.
7. Outdated Oral-B
Original app functionality wanted.
Battery has a very low charge
level; no lights illuminate.
1. «Professional timer» or
«2-Minute timer» activated.
2. Timer has been modified/
deactivated via App.
TM
App.
Remedy
TM
1. Turn on Oral-B
2. Activate Bluetooth interface on
smartphone (described in its
user manual).
3. Activate radio transmission by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until radio transmis-
sion display (7) turns on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close prox-
imity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/
Bluetooth Smart in order to pair
handle. Check App Store
Google Play
TM
for compatible
smartphones.
6. Radio transmission is deactivated
while handle is placed on
plugged-in charger.
7. Download latest Oral-B
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
Charge at least for 30 min.
1. Set your timer to 2-Minute timer
(stuttering sounds/flashing light
after 2min); or set your timer to
Professional timer (stuttering
sounds/flashing light every
30 seconds). Follow steps under
«Timer setup».
2. Use App to change timer set-
tings or perform factory reset
(see App Trouble Shootings).
App.
(SM)
or
TM
App.
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